Cash Management Support Specialist

Jobtailor; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

KeyBank in New York seeks an organized professional to review, triage, and manage incoming case work from sales partners, interpret requirements, and determine next steps within pre-onboarding compliance.

You will maintain knowledge of cash management products, ensure documentation, deliver agreements, collaborate with teams, and handle high-volume workloads while adhering to COS controls and risk practices.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of two years of banking or cash management experience.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities with multitasking and deadlines.
• Attention to detail and commitment to accuracy.
• Ability to interpret procedures, follow controls, and apply good judgment.
• Self-motivated, dependable, and collaborative team player.
• Client-focused mindset with a positive, proactive approach.
• Proficient in Microsoft Office including Word, Excel, and PowerPoint.
• Willingness to work on-site 2 days per week and occasional travel.

Responsibilities

• Review, triage, and manage incoming case work from sales partners.
• Interpret request requirements, identify tasks, and determine next steps.
• Maintain working knowledge of pre-onboarding compliance requirements for multiple cash management products.
• Ensure required documentation and approvals are obtained before fulfillment.
• Prepare and deliver cash management agreements and related documentation to clients through approved electronic channels.
• Collaborate with teammates, sales partners, internal operations teams, and other business partners.
• Manage a high-volume workload across tasks in various stages of completion.
• Perform quality verification and accuracy checks before submitting requests for implementation or fulfillment.
• Follow COS procedures, controls, and risk management practices.
• Work independently with limited supervision while maintaining productivity and prioritization.
• Provide professional support to external clients as needed.
• Prepare pricing proformas for sales proposals and submit pricing and rate requests according to Account Analysis policy.
• Contribute to a collaborative team culture and support team priorities.

Skills

Cash management experience

Banking knowledge

Organizational skills

Microsoft Office proficiency

Attention to detail

Written communication

Verbal communication

Time management

Self-motivation

Client-focused mindset

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

• Review, triage, and manage incoming case work from sales partners


• Interpret request requirements, identify required tasks, and determine appropriate next steps


• Maintain working knowledge of pre-onboarding compliance requirements for multiple cash management products


• Ensure required documentation and approvals are obtained before fulfillment


• Prepare and deliver cash management agreements and related documentation to clients through approved electronic channels


• Collaborate with teammates, sales partners, internal operations teams, and other business partners


• Manage a high-volume workload across tasks in various stages of completion


• Perform quality verification and accuracy checks before submitting requests for implementation or fulfillment


• Follow COS procedures, controls, and risk management practices


• Work independently with limited supervision while maintaining productivity and prioritization


• Provide professional support to external clients as needed


• Prepare pricing proformas for sales proposals and submit pricing and rate requests according to Account Analysis policy


• Contribute to a collaborative team culture and support team priorities

Requirements

• Bachelor's degree or equivalent work experience


• Minimum of two (2) years of banking or cash management experience


• Good written and verbal communication skills


• Organizational and time-management skills, including the ability to prioritize multiple requests and meet deadlines


• Attention to detail and commitment to accuracy


• Ability to interpret procedures, follow controls, and apply sound judgment within established guidelines


• Self-motivated and dependable, with the ability to participate effectively in a highly collaborative team environment


• Client-focused mindset with a positive, collaborative approach to daily work


• Knowledge of Microsoft Office programs, including Word, Excel, and PowerPoint


• Ability to work on-site 2 days per week at the nearest KeyBank office within the Eastern time zone if within specific cities


• Ability to work 8-5pm EST


• Ability to occasionally travel one to two times per year for training and/or meetings

Core Competencies

Demonstrates expertise in cash management processes and compliance requirements, with strong organizational skills to manage high-volume workloads and prioritize tasks effectively. Proficient in client communication and collaboration within a team-oriented environment.

Highest-signal resume keywords

• Cash Management Experience


• Banking Knowledge


• Organizational Skills


• Microsoft Office Proficiency


• Attention to Detail

Hard Skills

• Case Management


• Quality Verification


• Documentation Preparation


• Pricing Proforma Preparation


• Compliance Interpretation

Soft Skills

• Written Communication


• Verbal Communication
  
• Time Management


• Self-Motivation


• Client-Focused Mindset

Industry Keywords

• Pre-Onboarding Compliance


• Risk Management Practices


• Sales Partner Collaboration


• Account Analysis Policy

Tools & Technologies

• Microsoft Word


• Microsoft Excel


• Microsoft PowerPoint