Service Process Coordinator

Jobtailor; Town of Montana (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Citi in Wisconsin seeks a detail-focused Banking Operations Specialist to analyze and service production outputs across Cards, Check and ACH return processing. You will interact with internal and external partners and manage complex servicing tasks with limited supervision.

This role emphasizes risk assessment, compliance with regulations, and turning process inefficiencies into solutions while collaborating with offshore teams and using Office 365 tools like Excel and Outlook.

Qualifications

• 1–3 years relevant banking experience.
• Cards, Check and ACH return processing experience preferred.
• Ability to perform research related to account reconciliation and processing.
• Proficient with Office 365 products, specifically Excel and Outlook.
• Consistently demonstrates attention to detail.
• History of going beyond the defined scope of a role to drive results.
• Self-directed with the ability to manage priorities independently.
• Capable of making sound decisions in a fast-paced setting.
• Adept at identifying process inefficiencies and implementing solutions.
• Ability to learn quickly and apply new skills to solve complex problems.

Responsibilities

• Analyze, process, and service production output of various processing activities.
• Interact with internal and external partners.
• Resolve complex issues and perform complex servicing activities under limited supervision.
• Scan and review returned check files and images while working with offshore teams.
• Research payments to identify return reject resolutions.
• Support products and services including Branded Cards, CRS, Retail and Commercial Bank.
• Work on complex projects.
• Assess risk in business decisions and safeguard Citi, its clients, and assets.
• Drive compliance with applicable laws, rules, and regulations.
• Escalate, manage, and report control issues transparently.

Skills

Banking Experience

Cards Processing

ACH Processing

Microsoft Excel Proficiency

Attention to Detail

Self-Directed

Education

High School diploma or equivalent

Tools

Office 365

Microsoft Excel

Microsoft Outlook

Job description

• Analyze, process, and service production output of various processing activities
• Interact with internal and external partners
• Resolve complex issues and perform complex servicing activities under limited supervision
• Scan and review returned check files and images while working closely with offshore teams
• Research payments to identify return reject resolutions
• Support products and services including Branded Cards, CRS, Retail and Commercial Bank
• Work on complex projects
• Assess risk in business decisions and safeguard Citi, its clients, and assets
• Drive compliance with applicable laws, rules, and regulations
• Apply policy and sound ethical judgment
• Escalate, manage, and report control issues transparently

Requirements

• 1-3 years relevant banking experience
• Cards, Check and ACH return processing experience preferred
• Ability to perform various research related to account reconciliation, check and ACH processing
• Proficient with Office 365 products, specifically Microsoft Excel and Outlook
• Consistently demonstrates attention to detail
• History of going beyond the defined scope of a role to drive results
• Self-directed, with a proven ability to manage priorities and workload independently
• Capable of making sound decisions in a fast-paced and dynamic setting
• Adept at identifying process inefficiencies and proposing and implementing effective solutions
• Ability to learn quickly and apply new skills and knowledge to solve complex problems
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures
• Basic knowledge of state, regulatory guidelines preferred
• High School diploma or equivalent

Core Competencies

Demonstrates expertise in banking operations with a focus on Cards, Check, and ACH return processing, while ensuring compliance with regulatory guidelines. Proven ability to analyze complex issues, drive results, and implement effective solutions in a fast-paced environment.

Highest-signal resume keywords

• Banking Experience
• Cards Processing
• ACH Processing
• Microsoft Excel Proficiency
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Check Processing
• ACH Return Processing
• Account Reconciliation
• Risk Assessment
• Compliance Management

Soft Skills

• Problem Solving
• Self-Directed
• Decision Making
• Attention to Detail
• Effective Communication

Industry Keywords

• Regulatory Guidelines
• Processing Activities
• Branded Cards
• Retail Banking
• Commercial Banking

Tools & Technologies

• Office 365
• Microsoft Excel
• Microsoft Outlook