Senior Payments Operations Consultant

Jobtailor; Minnesota; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Wells Fargo is seeking a senior business operations professional to lead support functions across multiple groups and drive large-scale strategic initiatives. You will influence efficiency, quality, and cost-effectiveness of payment-related solutions while managing pipelines and cross-functional collaboration.

The role requires expertise in business execution, strategic planning, and analytics, with hands-on experience in Agile environments and payment processing platforms.

Qualifications

• 4+ years of Business Execution, Implementation, or Strategic Planning experience
• Business Analysis supporting technology, operations, or payments transformation
• Experience with payment processing platforms, hubs, or workflow applications
• Experience with ISO 20022, SWIFT, Fedwire, ACH, RTP, CHIPS, or related investigations
• Experience leading requirements elicitation workshops and documenting requirements
• Experience creating user stories, acceptance criteria, and use cases
• Experience with Agile Scrum or SAFe environments using Jira/Confluence
• Experience coordinating UAT, defects, and release validation
• Experience using Excel/Visio/Tableau/Power BI for analysis/reporting
• Lean/Six Sigma or process improvement experience
• Financial services or banking operations experience
• Experience leveraging AI-enabled tools for requirements gathering
• Ability to work on-site and in a hybrid schedule

Responsibilities

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions and pipeline management for assigned operations
• Research moderately complex business, operational, and strategic initiatives
• Work independently to recommend improvements for support functions
• Assist in planning and execution of risk, efficiency, and customer experience initiatives
• Collaborate with team leaders to develop project plans, policies, and procedures
• Provide leadership in managing relationships and cross-functional programs
• Support Payment Operations at Wells Fargo

Skills

Business Execution

Strategic Planning

Requirements Elicitation

Agile Scrum

UAT Coordination

Data Analysis

Process Improvement

Cross-functional Collaboration

Tools

Jira

Confluence

Power BI

Visio

Job description

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives


• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations


• Research moderately complex business, operational, and strategic initiatives


• Work independently to make recommendations for support functions by providing support and leadership


• Assist in planning and execution of programs and initiatives involving risk mitigation, efficiency, and customer experience


• Collaborate and consult with team leaders in developing project plans, policies, and procedures


• Provide leadership in managing relationships and implementing programs, services, and initiatives with cross-functional business partners


• Support Payment Operations at Wells Fargo

Requirements

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education


• Business Analysis experience supporting technology, operations, or payments transformation initiatives


• Experience supporting payment processing platforms, payment hubs, or transaction workflow applications


• Experience with ISO 20022, SWIFT, Fedwire, ACH, RTP, CHIPS, payment investigations, sanctions screening, or exception processing


• Experience leading requirements elicitation workshops and documenting business and functional requirements


• Experience creating user stories, acceptance criteria, process flows, use cases, and gap analyses


• Experience working within Agile Scrum or SAFe environments using Jira and Confluence


• Experience coordinating user acceptance testing (UAT), defect management, and release validation


• Experience utilizing Excel, Visio, Tableau, or Power BI for analysis and reporting


• Experience with Lean, Six Sigma, process improvement, or workflow optimization methodologies


• Financial services or banking operations experience


• Experience leveraging AI-enabled tools to accelerate requirements gathering, documentation, and business analysis activities


• Ability to work on-site


• Ability to work a hybrid schedule

Core Competencies

Demonstrates expertise in Business Execution, Implementation, and Strategic Planning, with a strong focus on Payment Operations and process improvement methodologies. Proficient in leading cross-functional initiatives, managing relationships, and utilizing data analysis tools for informed decision‑making.

Highest-signal resume keywords

• Business Execution


• Payment Processing Platforms


• Agile Scrum


• Lean Six Sigma


• User Acceptance Testing

Hard Skills

• Business Analysis


• Requirements Elicitation


• User Stories


• Process Flows


• Gap Analysis


• Transaction Workflow Applications


• ISO 20022


• SWIFT


• Excel


• Tableau

Soft Skills

• Leadership


• Collaboration


• Independent Work


• Communication

Industry Keywords

• Financial Services


• Banking Operations


• Risk Mitigation


• Customer Experience


• Process Improvement

Tools & Technologies

• Jira


• Confluence


• Power BI


• Visio