Associate ProAssure Systems Specialist

Stryker Group; Erie (Erie County); On-site; USD 77,000 - 168,000; Full time

Job summary

Stryker in Erie, PA seeks an Associate ProAssure Systems Specialist to support implementation and administration of Vocera, training nurses and clinicians on our hands-free communication product. You will be the go-to resource on-site, ensuring data integrity, server health, device inventory, and sustainable training programs.

You will collaborate with clinical departments to document processes, perform software updates, backups, and disaster recovery work while delivering excellent end-user

Qualifications

• Bachelor's degree required or 6+ years relevant work experience
• Minimum 2 years clinical or HIT experience
• Must be a US Citizen

Responsibilities

• Manage multiple Vocera databases and establish processes for data integrity with clinical departments
• Manage Vocera servers including software updates, OS maintenance, backups, and disaster recovery collaboration
• Manage Vocera devices, inventory, RMAs, spares pool, and process documentation
• Train users on Vocera, develop sustainable training for new hires and refresher sessions
• Provide on-site support for reporting and resolving end-user issues with Vocera equipment and data
• Troubleshoot, resolve, and report technical issues in collaboration with Vocera Tech Support and customer teams
• Maintain clear documentation on issue status and resolutions using case management software
• Partner with customer to develop end-user satisfaction surveys and programs

Skills

Clinical HIT experience

US Citizenship

On-site support

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better.

Primary work location:135 E 38th Street Erie, Pennsylvania 16504

What you will do:

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training

• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

What you need:

Required:

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
• Minimum 2 years clinical or healthcare IT (HIT) experiencerequired
• Must be a US Citizen

Preferred:

• Prior experience supporting clinical end users through rounding and training
• Experience with clinical workflow analysis and design
• Proficient with Microsoft Office Suite

United States of America Pay Ranges:

• USN: $77,700 - $129,500 USD Annual

• US5: $81,600 - $136,000 USD Annual

• US10: $85,500 - $142,500 USD Annual

• US15: $89,400 - $148,900 USD Annual

• US20: $93,200 - $155,400 USD Annual

• US30: $101,000 - $168,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.