Associate ProAssure Systems Specialist

Stryker Corporation; Erie, Northern (Erie County, KY); On-site; Confidential; Full time

Job summary

Stryker Corporation is seeking an Associate ProAssure Systems Specialist to support the Vocera solution at the Erie site. You will train nurses and clinicians, manage databases and servers, and ensure data integrity and smooth operation for end users.

You will document processes, perform troubleshooting, and collaborate with clinical teams and Vocera support to resolve issues, while maintaining clear records and user-satisfaction programs.

Qualifications

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience.
• Preference for degrees in Nursing, Business or IT.
• Minimum 2 years clinical or healthcare IT (HIT) experience required.
• Must be a US Citizen.
• Experience supporting clinical end users through rounding and training.
• Experience with clinical workflow analysis and design.

Responsibilities

• Train nurses and clinicians on Vocera hands-free communication product.
• Manage multiple Vocera databases and maintain data integrity.
• Update Vocera servers and collaborate on backups, security and disaster recovery.
• Maintain Vocera devices inventory and RMA process.
• Provide on-site end-user training and knowledge transfer.
• Troubleshoot issues and coordinate with Vocera support and customer teams.
• Document issue status and resolutions using case management software.
• Develop and administer end-user satisfaction programs per guidelines.

Skills

Training users

Troubleshooting

Data integrity

Workflow analysis

Customer support

Education

Bachelor's degree or 6+ years experience

Tools

Microsoft Office Suite

Job description

Work Flexibility: Onsite

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission to make healthcare better.

Primary work location: 135 E 38th Street Erie, Pennsylvania 16504

What you will do:

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity;
• Work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• Manage Vocera devices:Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer's support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines

What you need: Required:

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience;
• Preference will be given for degrees in Nursing, Business or IT
• Minimum 2 years clinical or healthcare IT (HIT) experience required
• Must be a US Citizen
• Preferred: Prior experience supporting clinical end users through rounding and training
• Experience with clinical workflow analysis and design
• Proficient with Microsoft Office Suite
• United States of America

Pay Ranges:

• USN: $77,700 - $129,500 USD Annual
• US5: $81,600 - $136,000 USD Annual
• US10: $85,500 - $142,500 USD Annual
• US15: $89,400 - $148,900 USD Annual
• US20: $93,200 - $155,400 USD Annual
• US30: $101,000 - $168,400 USD Annual

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote - Role allows you to work the majority to 100% of time from an alternate workplace.

These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements.

Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.