Associate Patient Services Specialist - Patient Access

Providence; Napa (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Providence Queen of the Valley Medical Center is seeking an Associate Patient Services Specialist. This part-time role involves 8-hour variable shifts and responsibilities including patient registration, benefits verification, and authorization coordination.

The position emphasizes professional patient interaction, accurate data collection, and adherence to policy under moderate supervision. Join a team focused on compassionate service and high-quality care.

Qualifications

• Completed medical terminology course or equivalent: ROP or similar.
• 2 years of experience with CPT and ICD-9 coding.
• Successful completion of Patient Access Training within 90 days of hire.
• 1 year experience in healthcare or a customer service setting.

Responsibilities

• Performs all patient registration functions including collecting demographics, verifying insurance benefits and eligibility, obtaining authorization/pre-certification for services, and collecting patient liability.
• Greets and serves patients in a professional, friendly, and respectful manner.
• Performs duties under moderate supervision.

Job description

Associate Patient Services Specialist at Queen of the Valley Medical Center Hospital. This position is Part time and will work 8-hour Variable Shifts.

Providence Queen of the Valley Medical Center

Providence Queen of the Valley Medical Center is committed to delivering top-notch healthcare, earning recognition from U.S. News & World Report as a High-Performance Hospital for heart attack, heart & kidney failure, hip fracture, stroke, and maternity care. Our dedication to the highest standards of patient care is also demonstrated with our Gold Seal of Approval from the Joint Commission, the nation's largest not-for-profit health care regulating organization. Join our distinguished team and contribute to a hospital known for its unwavering commitment to clinical excellence and compassionate service.

Performs all registration functions for patients. This includes collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization/pre-certification for services provided, and collecting patient liability prior to or at the time of service. Greets and serves patients in a professional, friendly, and respectful manner to promote sacred encounters. Performs duties under moderate supervision.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Queen Of The Valley Medical Ctr and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Coursework/Training: Completion of a medical terminology class or,
  • ROP, Or
  • 2 years of experience that demonstrates knowledge of CPT and ICD-9 coding.
• Coursework/Training:Successful completion of the Patient Access Training modules within 90 days of obtaining position.
• 1 year Experience in a healthcare or customer service setting.

Preferred Qualifications:

• Clerical experience in a medical setting.
• Bilingual (English and Spanish).

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.