Associate Patient Services Specialist - Patient Access

Providence; Napa (CA); On-site; USD 40,000 - 50,000; Part time

Job summary

Providence Queen of the Valley Medical Center Hospital in Napa, CA is seeking an Associate Patient Services Specialist for part-time day shifts. The role focuses on patient registration, insurance verification, pre-authorization, and collecting patient liability at the point of service with a courteous, professional approach.

Requirements include CPT/ICD-9 coding knowledge, completion of Patient Access Training within 90 days, and at least one year in healthcare or customer service.

Qualifications

• Completion of a medical terminology class or equivalent.
• 2 years of experience demonstrating knowledge of CPT and ICD-9 coding.
• Successful completion of Patient Access Training modules within 90 days of starting.
• 1 year experience in a healthcare or customer service setting.

Responsibilities

• Performs all registration functions for patients, including collecting demographic information, verifying insurance benefits and eligibility, obtaining authorization/pre-certification for services, and collecting patient liability at or before service.
• Greets and serves patients in a professional, friendly, and respectful manner to promote positive patient encounters.
• Performs duties under moderate supervision.

Skills

Bilingual English/Spanish

Patient access training

Job description

Description

Associate Patient Services Specialist at Queen of the Valley Medical Center Hospital. This position is Part time and will work 8-hour Day Shifts.

Providence Queen of the Valley Medical Center is committed to delivering top-notch healthcare, earning recognition from U.S. News & World Report as a High-Performance Hospital for heart attack, heart & kidney failure, hip fracture, stroke, and maternity care. Our dedication to the highest standards of patient care is also demonstrated with our Gold Seal of Approval from the Joint Commission, the nation's largest not‑for‑profit health care regulating organization. Join our distinguished team and contribute to a hospital known for its unwavering commitment to clinical excellence and compassionate service.

Performs all registration functions for patients. This includes collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization/pre-certification for services provided, and collecting patient liability prior to or at the time of service. Greets and serves patients in a professional, friendly, and respectful manner to promote sacred encounters. Performs duties under moderate supervision.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Queen Of The Valley Medical Ctr and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Coursework/Training: Completion of a medical terminology class or,
• ROP, Or
• 2 years of experience that demonstrates knowledge of CPT and ICD-9 coding.
• Coursework/Training: Successful completion of the Patient Access Training modules within 90 days of obtaining position.
• 1 year Experience in a healthcare or customer service setting.

Preferred Qualifications

• Clerical experience in a medical setting.
• Bilingual (English and Spanish).

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

About The Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Fortuna, Healdsburg, Napa, Petaluma and Santa Rosa.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay Range: $28.97 - $36.55

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.