Associate Patient Services Specialist - Cardiology

Providence; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Providence Covenant Medical Group is seeking an Associate Patient Access Representative to assist patients during on-site registration and arrival, collecting demographic and insurance information, and determining patient liability at the time of service.

This role also handles financial clearance for assigned accounts, provides basic customer service, and greets patients in a professional, respectful manner to promote positive encounters.

Qualifications

• Knowledge of revenue cycle structure and processes.
• Familiar with hospital information systems and related equipment.
• Ability to complete assigned functions accurately and timely.

Responsibilities

• Assist patients during on-site registration and arrival.
• Collect accurate demographic and insurance information.
• Determine patient liability at time of service.
• Perform financial clearance on assigned accounts during registration.
• Provide basic customer service and greet patients professionally.
• Support valuables collection and other client services as needed.

Skills

Revenue cycle knowledge

Hospital information systems

Complete assigned functions

Job description

Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Associate Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Demonstrated some knowledge of revenue cycle structure.
• Familiar with hospital information systems; maintain computer and office equipment skills.
• Ability to complete assigned functions.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.