Associate Operations Systems Analyst

COPT Defense Properties; Maryland; On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Job summary

COPT Defense Properties is seeking a Facility Operations professional in Annapolis Junction, MD to manage tenant service projects and support maintenance within a CMMS environment. The role demands organization, customer focus, and the ability to work with government procedures.

Responsibilities include reporting, budgets, and coordinating with building teams, vendors, and internal stakeholders to ensure timely, compliant project execution.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of professional project management experience with government procedures/policies.
• Minimum of four years in CMMS; Yardi Facility Manager preferred.
• Proficiency in Microsoft Office and Windows Suite.

Responsibilities

• Coordinate and manage tenant service request projects in Yardi Facility Manager.
• Assist with maintenance and upgrades.
• Provide user support and answer questions.
• Manage access and scheduling for building technicians and subcontractors.
• Maintain project calendars and prioritize service requests.
• Deliver excellent customer service throughout project execution.
• Maintain communication with tenants, vendors, and internal contacts.
• Ensure timely completion and proper close-out of tickets.

Skills

Project coordination

Customer service

Adaptability

Education

High school diploma or equivalent

Tools

Yardi Facility Manager

CMMS

Microsoft Office

Job description

Job Category : Property Operations - Technical

Requisition Number : ASSOC001918

• Full-Time

Locations

Showing 1 location

National Business Park
Annapolis Junction, MD 20701, USA

Description

Must be eligible to obtain, maintain, and carry appropriate Government credentials.

ESSENTIAL FUNCTIONS

Facility + Operations Project Management

• Input, manage, coordinate, and facilitate all tenant service request projects in Yardi Facility Manager, monitoring for accuracy.
• Assist with maintenance and upgrades.
• Provide support to users with questions or problems.
• Facilitate requests from Chief Building Technicians including but not limited to adjusting maintenance schedules, updating asset information, and changing and/or modifying Building Technician access to Yardi Facility Manager.
• Maintain team project calendar to include maintenance schedule, projects, after-hours teams and on-call schedule updates.
• Prioritize services requested and align workload of external and internal resources, including adjusting and redirecting as needed.
• Manage the customer experience and deliver the highest level of customer service throughout execution of service request projects.
• Maintain positive communication and exceptional follow-up with building tenants, vendors, contractors, and internal contacts.
• Ensure timely completion and proper close-out of tickets, ensuring they meet company standards/specifications.

Analytics + Data Optimization

• Prepare, deliver and analyze reporting related to property management efficiency and financials.
• Prepare and analyze report queries requests from Property Management and Operations teams (including Chief Building Techs).
• Assist with budget preparation for facility systems Operations and Maintenance (O&M) budget lines.
• Assist with required government reports for Facility Systems.
• Perform market research, identify trends in tenant needs, and recommend opportunities for greater efficiency.
• Identify new vendors and building services to improve the portfolio.
• Coordinate and monitor access for subcontractors performing maintenance or repair work.
• Work closely with Project Engineering team, providing support with project proposals, coordinating escorts, outages, and required documentation.

Facility Security Program

• Support the Facility Security Program as needed.
• Includes but is not limited to process initiation and scheduling, visitor requests, briefing coordination, visitor administration, escort services, travel requests, file maintenance, etc.
• Effectively communicate with internal Assistant Facility Security Officer (AFSO) and Facility Security Officer (FSO) as well as the USG customer

QUALIFICATIONS:

Education

• High school diploma or equivalent required.

Further Training

• N/A

Professional Experience

1-3 years of professional project management-based experience and experience with Government procedures and policies.

Minimum of four years experience in Computerized Maintenance Management Systems (CMMS), Yardi Facility Manager preferred.

Computer Skills -

Proficiency in Microsoft Office and Windows Suite (Word, Excel, Outlook, etc).

Ability to easily adapt to new and changing technology platforms.

Mobility - N/A

Other Requirements -

Ability to work independently and interact across an organization with minimal supervision.

• Demonstrate a high degree of organization, planning, judgment & time management.
• Exceptional interpersonal and customer service abilities.
• Solid analytical and problem-solving skills to analyze potential impacts and translate research information into viable recommendations for action.
• Ability to prepare and manage projects, bids, and invoices.
• Posses good organizational skills and be detail oriented.
• Required to carry and maintain appropriate Government credentials.

Education

Preferred

High School or better.

Preferred

4 years:

• 1-3 years of professional project management-based experience and experience with Government procedures and policies.• Minimum of four years experience in Computerized Maintenance Management Systems (CMMS), Yardi Facility Manager preferred.

Pay Range: $58,000 - $80,000

• CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.