Yardi Support Analyst

Westminster-Management; City of Niagara Falls (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Westminster-Management is seeking a Yardi Support Analyst to provide application support for our property management offices in New York and Florham Park. The role includes setup, reporting, and user training for the Yardi platform, with a focus on improving data integrity and process efficiency.

Ideal candidates have 3–5 years of Yardi experience, a degree in computer science or related field, and strong SQL/SSRS skills.

Qualifications

• Requires 3–5 years’ Yardi experience (maintenance and development) preferably in a multifamily environment.
• Bachelor's degree in computer science or related fields; advanced degree preferred.
• Microsoft Sql Database management and SSRS reporting experience.
• Highly proficient in Microsoft Office Suite, Yardi, and SQL.
• Strong analytical and technical skills with ability to present clear reports to senior management.

Responsibilities

• Handle client requests via tickets, email, and phone and document resolutions.
• Set up and configure new locations per business unit requests.
• Develop and document plans, standards, and procedures for Yardi usage.
• Create custom ADHOC reports and optimize Yardi modules and interfaces.
• Provide remote training and share best practices with internal teams.

Skills

Analytical skills

Verbal and written communication

Team player

Education

Bachelor's degree in computer science or related field

Advanced degree preferred

Tools

SQL Server

SSRS

Yardi

Microsoft Office

Job description

Posted Wednesday, August 5, 2026 at 4:00 AM

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

The Yardi Support Analyst focuses on providing application support services to our various property management and development offices as well as our corporate offices in New York and Florham Park. This is a dynamic role incorporating a blend of application setup and installation user support and training. The Yardi Support Analyst will provide expertise for our MS Excel base reporting tools. Document automation solutions and create custom reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 1. Field Client requests via ticketing systems email and or phone
• 2. Understand and interpret client request accurately
• 3. Enter and manage cases in support ticketing system
• 4. Setup and Configure new locations as request by the business units
• 5. Identify repeat requests and perform root cause analysis and recommend the appropriate solution to reduce repetitive requests
• 6. Develop and document plans, policy, standards, procedures and checklists
• 7. Provide support for assigned software applications
• 8. Create Custom ADHOC reports as requested
• 9. Enhance performance and functionality of the Yardi platform to meet business objectives
• 10. Provide Remote training for clients via web meeting (i.e. GoToMeeting, WebEx, etc.)
• 11. Proactively communicate updates on platform status and issues to management
• 12. Identify recommend and implement Yardi solutions and improvements
• 13. Compile and keep all documentation related to Yardi usage and functionality current
• 14. Ensure ticket resolution addresses client needs with the appropriate level of detail and within a reasonable time frame
• 15. Meet client requirements for response time resolution and escalation as appropriate
• 16. Escalate unresolvable service requests to management for appropriate handling
• 17. Applies knowledge and best practices
• 18. Document and share best practices with all internal teams
• 19. Assist Asset Managers in preparation of annual asset business plans, operating budgets and capital budgets as well as monitor actual performance against these budgets during the year
• 20. With the property management and accounting team spearhead the roll out, implementation/reimplementation of all Yardi modules and related interfaces including Rent Café, Rent Maximizer, Procure to Pay, Yardi Accounting, Yardi Budgeting, Residential Module, Commercial Module and Job Cost.
• 21. Design specific Accounting, Development and Operational Reports at the request of the CFO.
• 22. Willingness to assist in other areas as needed and be flexible with workload to meet the needs of the organization.

QUALIFICATIONS:

Requires 3-5 years’ Yardi experience (maintenance and development) preferably in a multifamily environment

Requires a Bachelors’ degree in computer science or related fields. An advance degree is preferred

Microsoft Sql Database management

SSRS Reporting experience

Highly Proficient in Microsoft Office Suite, Yardi, SQL

Strong Analytical and technical skills, including stored procedure creating and report layout.

Must possess strengths in verbal and written communications; ability to adapt communications/presentations and deliver clear and concise reports and analysis to senior management.

Requires the ability to maintain data integrity and accuracy and use data to identify and solve problems.

Requires the ability to articulate ideas to both technical and non-technical audiences.

Requires ability to model and describe leadership (integrity, drive, courage, and initiative) in personal and professional experiences.

Requires strong conceptual and analytical skills.

Requires excellent interpersonal skills and a team player.

Ability to meet deadlines and work in a structured corporate environment.

Maintain confidentiality of all company and customer information.

We\'re an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.