Associate Operations Systems Analyst

COPT DEFENSE PROPERTIES, LP; Corridor North (MD); On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Job summary

COPT Defense Properties, LP is seeking a facility operations professional to manage tenant service projects and support building operations in Annapolis Junction, MD. The role requires coordination in Yardi Facility Manager, handling schedules, budgets, and documentation, while delivering exceptional customer service.

Qualified candidates will have 1–3 years in project management and CMMS experience, plus familiarity with government procedures.

Qualifications

• 1-3 years of professional project management-based experience.
• Experience with Government procedures and policies.
• Proficiency in CMMS and Yardi Facility Manager preferred.

Responsibilities

• Input, manage, coordinate, and facilitate all tenant service request projects in Yardi Facility Manager.
• Assist with maintenance and upgrades.
• Provide support to users with questions or problems.
• Coordinate with Chief Building Technicians on access, schedules, and asset data.
• Maintain project calendars and workload alignment across internal and external resources.
• Manage customer experience and ensure high levels of service.
• Close out tickets meeting company standards.

Skills

Project management

CMMS

Yardi Facility Manager

Microsoft Office

Education

High school diploma or equivalent

Tools

Yardi Facility Manager

Job description

Job Category: Property Operations - Technical

Requisition Number: ASSOC001918

• Full-Time

Locations

Showing 1 location

National Business Park
Annapolis Junction, MD 20701, USA

Description

Must be eligible to obtain, maintain, and carry appropriate Government credentials.

ESSENTIAL FUNCTIONS

Facility + Operations Project Management

• Input, manage, coordinate, and facilitate all tenant service request projects in Yardi Facility Manager, monitoring for accuracy.
• Assist with maintenance and upgrades.
• Provide support to users with questions or problems.
• Facilitate requests from Chief Building Technicians including but not limited to adjusting maintenance schedules, updating asset information, and changing and/or modifying Building Technician access to Yardi Facility Manager.
• Maintain team project calendar to include maintenance schedule, projects, after-hours teams and on-call schedule updates.
• Prioritize services requested and align workload of external and internal resources, including adjusting and redirecting as needed.
• Manage the customer experience and deliver the highest level of customer service throughout execution of service request projects.
• Maintain positive communication and exceptional follow-up with building tenants, vendors, contractors, and internal contacts.
• Ensure timely completion and proper close-out of tickets, ensuring they meet company standards/specifications.

Analytics + Data Optimization

• Prepare, deliver and analyze reporting related to property management efficiency and financials.
• Prepare and analyze report queries requests from Property Management and Operations teams (including Chief Building Techs).
• Assist with budget preparation for facility systems Operations and Maintenance (O&M) budget lines.
• Assist with required government reports for Facility Systems.
• Perform market research, identify trends in tenant needs, and recommend opportunities for greater efficiency.
• Identify new vendors and building services to improve the portfolio.
• Coordinate and monitor access for subcontractors performing maintenance or repair work.
• Work closely with Project Engineering team, providing support with project proposals, coordinating escorts, outages, and required documentation.

Facility Security Program

• Support the Facility Security Program as needed.
• Includes but is not limited to process initiation and scheduling, visitor requests, briefing coordination, visitor administration, escort services, travel requests, file maintenance, etc.
• Effectively communicate with internal Assistant Facility Security Officer (AFSO) and Facility Security Officer (FSO) as well as the USG customer

QUALIFICATIONS:

Education

• High school diploma or equivalent required.

Further Training

• N/A

Professional Experience

1-3 years of professional project management-based experience and experience with Government procedures and policies.

Minimum of four years experience in Computerized Maintenance Management Systems (CMMS), Yardi Facility Manager preferred.

Computer Skills -

Proficiency in Microsoft Office and Windows Suite (Word, Excel, Outlook, etc).

Ability to easily adapt to new and changing technology platforms.

Mobility - N/A

Other Requirements -

Ability to work independently and interact across an organization with minimal supervision.

• Demonstrate a high degree of organization, planning, judgment & time management.
• Exceptional interpersonal and customer service abilities.
• Solid analytical and problem-solving skills to analyze potential impacts and translate research information into viable recommendations for action.
• Ability to prepare and manage projects, bids, and invoices.
• Posses good organizational skills and be detail oriented.
• Required to carry and maintain appropriate Government credentials.

Pay Range: $58,000 - $80,000

CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

4 years:

• 1-3 years of professional project management-based experience and experience with Government procedures and policies.
• Minimum of four years experience in Computerized Maintenance Management Systems (CMMS), Yardi Facility Manager preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.