Associate Manager, Database Service Delivery Engineer

Altria Group, Inc.; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Flexible and remote options

Paid time off 15 days

13 paid holidays

Performance bonus

401(k) matching

Job summary

Altria Group, Inc. in Richmond, VA seeks a Database Service Delivery Engineer to oversee database service health, governance, and continuous improvement across enterprise environments. Remote work may be considered for the right candidate.

You will coordinate across engineering teams, vendors, and business partners to ensure compliance with security, regulatory obligations, and SLAs. Strong ITIL experience and data-driven reporting are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent combination of education and relevant experience.
• 5+ years supporting infrastructure operations, service management, engineering, or sophisticated technical support functions.
• Validated experience supporting and administering Microsoft SQL Server and Oracle database environments.
• Solid grasp of ITIL service management principles, including incident, problem, change, and service request management processes.
• Experience supporting compliance, audit, governance, risk management, or regulatory control activities within enterprise environments.
• Shown ability to analyze operational data, develop reports, and communicate service performance metrics to technical and business audiences.
• Strong coordination, communication, interpersonal, and customer leadership skills with the ability to work across multiple teams and external providers.
• Sophisticated proficiency with Microsoft Excel, Power BI, Microsoft 365, and enterprise tools such as ServiceNow, AuditBoard, and CMDB platforms; ITIL Foundation certification and experience supporting infrastructure services, vulnerability management, and managed service providers preferred.

Responsibilities

• Supervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence.
• Coordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners.
• Assisting with compliance, audit, and risk management activities including SOX controls, access reviews, vulnerability management, patch validation, and disaster recovery testing.
• Developing operational dashboards, benchmark reporting, SLA performance metrics, incident trend analysis, and service health reporting to drive informed decision-making.
• Leading service provider work, remediation plans, contractual commitments, documentation requirements, and service performance reviews.
• Facilitating process improvements, operational readiness reviews, service onboarding activities, transition-to-support processes, and CMDB validation efforts.
• Identifying automation, process improvement, standardization, and service optimization opportunities that enhance efficiency and service quality.
• Ensuring consistency to infrastructure standards, security requirements, governance practices, lifecycle management processes, and operational policies.

Skills

ITIL knowledge

Coordination

Data reporting

Vendor management

Stakeholder communication

Cross-team collaboration

Education

Bachelor's degree in IT/CS/Engineering

Tools

SQL Server

Oracle DB

ServiceNow

AuditBoard

CMDB platforms

Excel

Power BI

Job description

Job Description

Are you energized by ensuring critical database services remain secure, compliant, highly available, and continuously improving while coordinating across technical teams, external vendors, and business partners? If so, we invite you to bring your expertise to a role. You will contribute to efforts to drive operational excellence, governance, and improvement of service delivery across enterprise database environments. We are seeking a Database Service Delivery Engineer in Richmond, VA , but will consider a remote working arrangement for the right candidate.

In this exciting role, you will support the delivery, governance, and continuous improvement of database services across the organization. Working closely with engineering teams, managed service providers, project teams, and key business partners, you will help ensure services are delivered in alignment with operational criteria, information security mandates, regulatory obligations, and service level commitments. This role combines service management, operational oversight, reporting, vendor coordination, and technical governance to support a reliable and efficient database services portfolio.

What you will be doing:

• Supervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence.
• Coordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners.
• Assisting with compliance, audit, and risk management activities including SOX controls, access reviews, vulnerability management, patch validation, and disaster recovery testing.
• Developing operational dashboards, benchmark reporting, SLA performance metrics, incident trend analysis, and service health reporting to drive informed decision-making.
• Leading service provider work, remediation plans, contractual commitments, documentation requirements, and service performance reviews.
• Facilitating process improvements, operational readiness reviews, service onboarding activities, transition-to-support processes, and CMDB validation efforts.
• Identifying automation, process improvement, standardization, and service optimization opportunities that enhance efficiency and service quality.
• Ensuring consistency to infrastructure standards, security requirements, governance practices, lifecycle management processes, and operational policies.

We want you to have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent combination of education and relevant experience.
• 5+ years supporting infrastructure operations, service management, engineering, or sophisticated technical support functions.
• Validated experience supporting and administering Microsoft SQL Server and Oracle database environments.
• Solid grasp of ITIL service management principles, including incident, problem, change, and service request management processes.
• Experience supporting compliance, audit, governance, risk management, or regulatory control activities within enterprise environments.
• Shown ability to analyze operational data, develop reports, and communicate service performance metrics to technical and business audiences.
• Strong coordination, communication, interpersonal, and customer leadership skills with the ability to work across multiple teams and external providers.
• Sophisticated proficiency with Microsoft Excel, Power BI, Microsoft 365, and enterprise tools such as ServiceNow, AuditBoard, and CMDB platforms; ITIL Foundation certification and experience supporting infrastructure services, vulnerability management, and managed service providers preferred.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You'll Love Building Your Career at Altria

• Work where life works for you - with flexible and remote options that fit your world, not the other way around.
• Own your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work - annual merit increases and performance bonus
• A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most - comprehensive medical, dental, and vision coverage for you and