Associate Manager Customer Supply Chain

Altria Client Services LLC in

Richmond (VA)

Hybrid

USD 105,000 - 152,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Public holidays

Floating holidays

Hybrid work model

Performance bonus

401(k) matching

Student loan repayment assistance

Professional development stipends

Medical, dental, and vision coverage

Parental leave

Volunteer days

Job summary

Altria Client Services LLC seeks an Associate Manager to join the Customer Supply Chain - Strategy and Systems Infrastructure team in Richmond, VA. You will build cross-functional relationships and design infrastructure to support operating companies' products, promotions, programs, and distribution channels.

You will translate operating company initiatives into order-to-cash system designs, lead implementations, and mentor team members while driving continuous process improvement in a hybrid

Qualifications

Bachelor's degree required or relevant supply chain/logistics 4+ years job experience required.
Strong understanding of end-to-end supply chain management processes and systems.
Proven experience managing projects and delivering results.
Hands-on experience with SAP or other ERP systems, including setup and functional use.
Strong business acumen with the ability to collaborate across all organizational levels and functions.
Proactively organizes, leads, and influences cross-functional teams to drive outcomes.
Excellent verbal and written communication skills.
Advanced problem-solving and analytical skills, with the ability to identify root causes and drive continuous process improvement.

Responsibilities

Develop expertise and relationships across assigned operating companies and/or business segments and influence business initiatives.
Understand and translate operating company initiatives into order-to-cash system designs, and lead implementation of these designs to deliver for the business.
Own, manage, and streamline business critical order-to-cash master data and processes within assigned operating companies and/or business segments.
Influence and negotiate effectively with stakeholders at all levels to drive alignment and deliver results.
Identify, evaluate, and implement enhancements to order-to-cash systems to increase simplicity, efficiency, and automation.
Lead cross functional project initiatives, including planning, testing, and implementation.
Champion a culture of continuous improvement by regularly assessing processes for opportunities to automate, simplify or optimize.
Develop and maintain clear comprehensive documentation for new and existing processes to ensure clarity and consistency.
Identify and troubleshoot system issues, develop solutions, and implement preventive measures to avoid future occurrences.
Provide training and mentorship to team members to support individual and team development.

Skills

End-to-end supply chain

Project management

Stakeholder management

Cross-functional collaboration

Analytical thinking

MS Office proficiency

Strong communication

Problem solving

Education

Bachelor's degree in supply chain/logistics or related

Tools

SAP

Job description

Associate Manager Customer Supply Chain (Finance)

Together We Innovate. Together We Change. Are you a curious, results-oriented teammate with a passion for integrating processes, building capability, and helping others succeed? If so, then we have an outstanding opportunity for you! We are currently seeking an Associate Manager to join the Customer Supply Chain - Strategy and Systems Infrastructure team in the Richmond, VA area. In this role you will be building strong cross-functional relationships, developing business strategies, and designing and delivering infrastructure to support our operating companies' products, promotions, programs, and distribution channels.

What you will be doing:

Develop expertise and relationships across assigned operating companies and/or business segments and influence business initiatives.
Understand and translate operating company initiatives into order-to-cash system designs, and lead implementation of these designs to deliver for the business.
Own, manage, and streamline business critical order-to-cash master data and processes within assigned operating companies and/or business segments.
Influence and negotiate effectively with stakeholders at all levels to drive alignment and deliver results.
Identify, evaluate, and implementenhancements to order-to-cash systems to increase simplicity, efficiency, and automation.
Lead cross functional project initiatives, including planning, testing, and implementation.
Champion a culture of continuous improvement by regularly assessing processes for opportunities to automate, simplify or optimize.
Develop and maintain clear comprehensive documentation for new and existing processes to ensure clarity and consistency.
Identify and troubleshoot system issues, develop solutions, and implement preventive measures to avoid future occurrences.
Provide training and mentorship to team members to support individual and team development.

What we want you to have:

Bachelor's degree required or relevant supply chain/logistics 4+ years job experience required.
Strong understanding of end‑to‑end supply chain management processes and systems.
Proven experience managing projects and delivering results.
Hands‑on experience with SAP or other Enterprise Resource Planning (ERP) systems, including setup and functional use.
Strong business acumen with the ability to collaborate across all organizational levels and functions. Demonstrates an understanding of broader business strategies and how the role contributes to enterprise priorities.
Quickly learns new skills and subject matter necessary to succeed in a dynamic environment.
Proactively organizes, leads, and influences cross‑functional teams to drive outcomes.
Excellent verbal and written communication skills.
Advanced problem‑solving and analytical skills, with the ability to identify root causes and drive continuous process improvement.
Curious, inquisitive mindset with the desire to understand systems, processes, and business opportunities.
Exceptional interpersonal skills with the ability to work effectively both virtually and in person.
Proficient with MS Office suite and comfortable learning new technology quickly

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You'll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported - both at work and in life. Here's what you'll find here:

Work where connection and flexibility meet. Enjoy the benefits of in-person collaboration three days a week (Tuesday-Thursday), while maintaining the flexibility to work remotely on Mondays and Fridays. Our hybrid approach empowers you to stay connected, collaborate with colleagues, and manage your schedule in a way that works best for you.
Own your time- start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
A place where you belong- where your ideas are welcomed, your growth is encouraged, and your impact is real
Get recognized for your work- annual merit increases and performance bonus
A future you can count on- 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
Help with your goals- get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
Support for what matters most- comprehensive medical, dental, and vision coverage for you and your family
Celebrating your milestones- paid parental and bonding leave for life's biggest moments.
Wellness that goes beyond work- programs that care for your whole well-being at whatever stage you are in your life
A culture that gives back- paid volunteer days and a shared commitment to making a difference