SAP Service Delivery Engineer

Altria Client Services LLC in; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Remote-friendly

Flexible work options

Wellness program

401(k) matching

Professional development

Job summary

Altria Client Services LLC in Richmond, VA, seeks a SAP Service Delivery Engineer (Finance) to govern enterprise SAP services, ensure reliability, security, and performance, and collaborate with IT and business teams. This hybrid role offers remote options for the right candidate.

The position emphasizes governance, operational oversight, SOX controls, and service excellence, with focus on dashboards, metrics, and continuous improvement. 5+ years in SAP operations preferred.

Qualifications

• Bachelor's degree in IT, CS, engineering or related field.
• 5+ years supporting SAP operations or Basis/security roles.
• Strong ITIL and SOX governance experience.
• Experience in enterprise audit and regulatory controls.

Responsibilities

• Supervise SAP service operations including system health, availability, capacity, transport activity, batch processing, interfaces, incidents, and service requests.
• Coordinate with SAP Basis, security, functional, infrastructure, and MSP teams to resolve operational issues and customer concerns.
• Support compliance and governance activities including SOX controls, access reviews, privileged access management, audit evidence collection, and remediation tracking.
• Develop and maintain service scorecards, performance reports, SLA metrics, and executive-level reporting materials.
• Coordinate vendor and MSP performance by tracking work, validating commitments, reviewing documentation, and raising concerns.
• Support project delivery activities including readiness assessments, transition-to-support, cutovers, hypercare, and change coordination.
• Maintain and enhance runbooks, SOPs, issue processes, and service management standards.
• Identify opportunities to improve SAP service reliability, governance, automation, and overall efficiency.

Skills

SAP Operations

ITIL

SOX Compliance

Incident & Change Mgmt

Auditing & Compliance

Stakeholder Communication

Education

Bachelor's degree in IT/CS/Engineering

Tools

Power BI

Excel

ServiceNow

CMDB management

S/4HANA

MS 365

Job description

SAP Service Delivery Engineer (Finance)

Ready to help ensure the reliability, security, and performance of the SAP platforms that power a Fortune 500 business? Join Altria's technology organization and help govern and optimize enterprise SAP services. Collaborate with infrastructure, security, compliance in conjunction with business teams while delivering outstanding operational outcomes. The SAP Service Delivery Engineer is a hybrid role located in Richmond, VA, but we are open to a remote working arrangement for the right candidate. The Service Delivery Specialist supports the governance, operational oversight, compliance, performance, and continuous improvement of Altria's SAP services. This role is a key liaison among SAP system administration, security, functional, engineering, MSP, project, and business teams. It ensures services are delivered reliably and securely, meeting operational, contractual, and regulatory requirements.

What you will be doing:

• Supervising SAP service operations, including system health, availability, capacity, transport activity, batch processing, interfaces, incidents, and service requests.
• Coordinating with SAP Basis, security, functional, infrastructure, and managed service teams to ensure timely resolution of operational issues and customer concerns.
• Supporting compliance and governance activities, including SOX controls, access reviews, privileged access management, audit evidence collection, and remediation tracking.
• Developing and maintaining service scorecards, performance measurement reports, SLA performance metrics, operational analytics, and executive-level reporting materials.
• Coordinating vendor and managed service provider performance by tracking the work, validating commitments, reviewing documentation, and raising service concerns.
• Supporting project delivery activities including operational readiness assessments, transition-to-support planning, cutovers, hypercare support, and change coordination.
• Maintaining and enhancing operational documentation, runbooks, standard operating procedures, critical issue processes, and service management standards.
• Finding opportunities to improve SAP service reliability, governance, automation, standardization, and overall operational efficiency.

We want you to have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related subject area.
• 5+ years supporting SAP operations, SAP Basis, SAP security, service management, infrastructure engineering, or technical support functions.
• Solid understanding of ITIL service management principles coupled with hands-on involvement in supporting incident, change, problem, request, transport, and access management processes s.
• Experience supporting audit, compliance, risk management, governance, or internal control activities within an enterprise environment.
• Understanding of SAP landscapes, Basis operations, security administration, role management, access governance, and operational support processes.
• Experience producing service metrics, operational dashboards, target reporting, performance analytics, and executive-facing reporting.
• Proficiency with Microsoft 365 applications, Excel, Power BI, Visio, ServiceNow, CMDB management, or similar enterprise technology platforms.
• Preferred qualifications include experience supporting both SAP ECC and S/4 HANA systems, as well as other ERPs. Including access controls, transport governance, system upgrades, disaster recovery testing, and MSP environments.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You’ll Love Building Your Career at Altria

• Work where life works for you -with flexible and remote options that fit your world, not the other way around.
• Own your time- start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong- where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work- annual merit increases and performance bonus
• A future you can count on- 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals- get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most- comprehensive medical, dental, and vision coverage for you and your family
• Celebrating your milestones- paid parental and bonding leave for life's biggest moments.
• Wellness that goes beyond work- programs that care for your whole well-being at whatever stage you are in your life
• A culture that gives back- paid volunteer days and a shared commitment to making a difference

This position is not eligible for sponsorship.