Associate - Mail Center Support FT (34524)

Goodwill San Antonio; Randolph Air Force Base (TX); On-site; USD 44,279,000 - 63,064,000; Full time

Job summary

Goodwill San Antonio is seeking a Mail Center Support Associate to receive, sort and distribute all mail for Randolph AFB and provide customers with superior service. The role supports the Air Force Personnel Center mission by ensuring accurate mail handling and timely delivery.

You will greet internal customers, answer inquiries, log tracking numbers for FedEx shipments, and maintain organized records. A high school diploma and basic office skills are required, with security clearance

Qualifications

• Must be a U.S. citizen and eligible for a security clearance.
• High School Diploma or equivalent (GED).
• 6 months of experience using basic office skills.
• Previous mail processing experience preferred.
• Basic computer skills; MS Word, Excel.
• General office equipment.
• Basic math.
• Data entry.
• Filing.
• Customer service.
• Analyze, evaluate situations, and develop alternatives for conflict resolution.

Responsibilities

• Scan all incoming accountable mail and sort, distribute, and notify customers.
• Send out FedEx Ground and FedEx Express and record tracking numbers for customers.
• Receive, sort and distribute incoming non-accountable mail and internal distribution mail.
• Greet and assist internal customers at customer service window.
• Answer telephone inquiries.
• Scan incoming mail for explosives using the IONSCAN trace detector.
• File essential documents.
• Log outgoing certified mail and make copies.
• Provide excellent customer service by greeting, assisting, and responding to questions in a positive, professional manner.

Skills

Customer service

Data entry

Organized

Basic math

Filing

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

Job DetailsJob Location: Randolph - 550 C ST West Suite 22 - Randolph AFB, TX 78150Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.73 - $18.73 HourlyTravel Percentage: Various Goodwill locationsJob Shift: Monday - Friday 7:00 AM to 4:00 PMJob Category: Admin - ClericalWork for GOOD at Goodwill

Do you want to make a difference in your community while earning a paycheck?

Would you like to help your community and environment every day that you come to work?

Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Qualifications

POSITION SUMMARY

The Mail Center Support Associate will receive, sort and distribute all incoming and outgoing mail for the Air Force Personnel Center (AFPC) at Randolph AFB, and provide customers with superior customer service. Support the organization in its mission to help change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Scan all incoming accountable (registered, certified, insured, etc.) mail, and sort, distribute, and notify customers.
• Send out FedEx Ground and FedEx Express and record tracking numbers for customers.
• Receive, sort and distribute incoming non-accountable (regular 1st class) mail and internal distribution mail.
• Greet and assist internal customers at customer service window.
• Answer telephone inquiries.
• Scan incoming mail for explosives using the IONSCAN trace detector.
• File essential documents.
• Log outgoing certified mail and makes copies.
• Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.

REQUIREMENTS

• Must be a U.S. citizen and eligible for a security clearance
• High School Diploma or equivalent (GED
• 6 months of experience using basic office skills
• Previous mail processing experience preferred.
• Basic computer skills; MS Word, Excel
• General office equipment
• Basic math
• Organized
• Data entry
• Filing
• Customer service
• Analyze, evaluate situations, and develop alternatives for conflict resolution

Equal Opportunity Employer/Veterans/Disabled