Associate - Mail Center Support FT

Goodwill Industriesof San Antonio Contract Services; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill San Antonio is seeking a Mail Center Support Associate to receive, sort and distribute all incoming and outgoing mail for the AFPC at Randolph AFB, while delivering superior customer service. The role supports the mission to help change lives through the power of work and involves everyday contact with internal customers.

Responsibilities include scanning mail, processing registered and certified items, handling FedEx shipments, and maintaining accurate records.

Qualifications

• U.S. citizen with eligibility for security clearance or higher-level access if required.
• Minimum 6 months of experience with basic office skills.
• Prior mail processing experience preferred.
• Proficient with MS Word and Excel; comfortable with general office equipment.

Responsibilities

• Scan incoming mail (registered, certified, insured) and sort/distribute to recipients.
• Greet and assist internal customers at the service window; answer phone inquiries.
• Process outgoing mail, including certified and standard mail; log tracking numbers.

Skills

Customer service

Data entry

Organized

Conflict resolution

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Scanner

Job description

Work for GOOD at GoodwillDo you want to make a difference in your community while earning a paycheck?Would you like to help your community and environment every day that you come to work?Looking for a job that provides meaning as well as personal and professional development?Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.We prefer to promote from within. Your growth and advancement is our priority.Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.Change Lives. Make a Difference.Discover Purpose. Apply today at WorkforGoodSA.org.POSITION SUMMARYThe Mail Center Support Associate will receive, sort and distribute all incoming and outgoing mail for the Air Force Personnel Center (AFPC) at Randolph AFB, and provide customers with superior customer service. Support the organization in its mission to help change lives through the power of work.ESSENTIAL DUTIES AND RESPONSIBILITIESScan all incoming accountable (registered, certified, insured, etc.) mail, and sort, distribute, and notify customers.Send out FedEx Ground and FedEx Express and record tracking numbers for customers.Receive, sort and distribute incoming non-accountable (regular 1st class) mail and internal distribution mail.Greet and assist internal customers at customer service window.Answer telephone inquiries.Scan incoming mail for explosives using the IONSCAN trace detector.File essential documents.Log outgoing certified mail and makes copies.Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.REQUIREMENTSMust be a U.S. citizen and eligible for a security clearanceHigh School Diploma or equivalent (GED6 months of experience using basic office skillsPrevious mail processing experience preferred.Basic computer skills; MS Word, ExcelGeneral office equipmentBasic mathOrganizedData entryFilingCustomer serviceAnalyze, evaluate situations, and develop alternatives for conflict resolutionTo learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.Equal Opportunity Employer/Veterans/Disabled