Airbase Mail Center Support Specialist

Goodwill San Antonio; Randolph Air Force Base (TX); On-site; USD 44,279,000 - 63,064,000; Full time

Job summary

Goodwill San Antonio is seeking a Mail Center Support Associate to receive, sort and distribute all mail for Randolph AFB and provide customers with superior service. The role supports the Air Force Personnel Center mission by ensuring accurate mail handling and timely delivery.

You will greet internal customers, answer inquiries, log tracking numbers for FedEx shipments, and maintain organized records. A high school diploma and basic office skills are required, with security clearance

Qualifications

• Must be a U.S. citizen and eligible for a security clearance.
• High School Diploma or equivalent (GED).
• 6 months of experience using basic office skills.
• Previous mail processing experience preferred.
• Basic computer skills; MS Word, Excel.
• General office equipment.
• Basic math.
• Data entry.
• Filing.
• Customer service.
• Analyze, evaluate situations, and develop alternatives for conflict resolution.

Responsibilities

• Scan all incoming accountable mail and sort, distribute, and notify customers.
• Send out FedEx Ground and FedEx Express and record tracking numbers for customers.
• Receive, sort and distribute incoming non-accountable mail and internal distribution mail.
• Greet and assist internal customers at customer service window.
• Answer telephone inquiries.
• Scan incoming mail for explosives using the IONSCAN trace detector.
• File essential documents.
• Log outgoing certified mail and make copies.
• Provide excellent customer service by greeting, assisting, and responding to questions in a positive, professional manner.

Skills

Customer service

Data entry

Organized

Basic math

Filing

Education

High School Diploma or GED

Tools

MS Word

Excel

Job description

Goodwill San Antonio is seeking a Mail Center Support Associate to receive, sort and distribute all mail for Randolph AFB and provide customers with superior service. The role supports the Air Force Personnel Center mission by ensuring accurate mail handling and timely delivery.

You will greet internal customers, answer inquiries, log tracking numbers for FedEx shipments, and maintain organized records. A high school diploma and basic office skills are required, with security clearance