Associate ITSM Audit & Compliance Analyst

L3Harris Technologies, Inc.; Melbourne (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

L3Harris Technologies in Melbourne, FL is seeking an Associate IT Business Analyst to join the ITSM team to coordinate audit and compliance activities. You will work with audit teams and IT service area experts on audits of ITSM processes and controls, gaining exposure to IT risk, process design, and governance.

This role supports annual audit planning, evidence gathering, and process documentation, with alignment to SOX, ISO, NIST, CMMC frameworks and related regulations.

Qualifications

• Pursuing a Bachelor's degree in Information Systems, Computer Science, Technology Management or related field.
• Bachelor’s degree completed within the last 12 months or in the final year of study.

Responsibilities

• Coordinate with Internal Audit, IT Security, IT Compliance, and external audit teams on audits involving IT Service Management processes.
• Manage and maintain a yearly audit planning calendar to ensure IT audit milestones are achieved.
• Track and manage all audit requests to completion.
• Prepare process documentation and IT control evidence to fulfill SOX, ISO, NIST, CMMC, and other audit/compliance requirements.
• Query data from the ServiceNow system as part of IT control testing.
• Perform operational ServiceNow user access reviews to fulfill IT compliance requirements.
• Participate in annual IT process walkthrough meetings with external auditors for the SOX audit of IT General Controls over Financial Reporting.
• Draft management’s response to auditor inquiries and/or audit findings with ITSM leadership.
• Assist ITSM leadership in developing ITSM process governance and policy documentation.
• Support continuous improvement by identifying recurring process issues and opportunities to improve ITSM processes.

Skills

IT Service Management

Business analysis

Project coordination

Communication

Education

Bachelor’s degree in IS/CS/Tech Mgmt

Tools

Microsoft Office

Microsoft Teams

Google Workspace

Job description

L3Harris Technologies in Melbourne, FL is seeking an Associate IT Business Analyst to join the ITSM team to coordinate audit and compliance activities. You will work with audit teams and IT service area experts on audits of ITSM processes and controls, gaining exposure to IT risk, process design, and governance.

This role supports annual audit planning, evidence gathering, and process documentation, with alignment to SOX, ISO, NIST, CMMC frameworks and related regulations.