Associate, IT Business Security Analyst

L3Harris Technologies; Melbourne (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

L3Harris Technologies is seeking an Associate, IT Business Security Analyst in Melbourne, FL. The role focuses on governance, security, and risk management for the ServiceNow platform and ONEHub, ensuring alignment with ITSM processes and enterprise standards.

You'll collaborate with cross-functional teams including security, infrastructure, IAM, and application owners to govern changes, manage access, and support audit readiness while delivering trusted metrics for leadership review.

Qualifications

• Pursuing a Bachelor's degree in cybersecurity, information systems, business analytics, CS, or related field, or recent graduate.
• Basic knowledge of cybersecurity, risk concepts, access control, least privilege, authentication and compliance.
• Familiarity with ITSM, change management, and software delivery concepts.

Responsibilities

• Govern ServiceNow demands, enhancements, integrations, and platform changes.
• Review requests against architecture, security controls, and business priorities.
• Govern changes to ONEHub for secure access and consistent UX.
• Coordinate across ServiceNow, security, infrastructure, IAM, and business stakeholders.
• Identify, document, and track dependencies before changes are released.
• Support role-based access reviews and least-privilege practices for ServiceNow users.
• Identify risks; document findings and elevate concerns through governance channels.
• Own and maintain KPI framework, reporting governance, and data-integrity standards.
• Develop and validate trusted metrics for SLA, MTTR, backlog, outages, and process adherence.
• Review reports for accuracy and alignment with data sources.
• Provide leadership with insights on performance trends, gaps, and opportunities.
• Support audit readiness with evidence, control reports, and access-review artifacts.
• Ensure ITSM processes (Incident, Request, Problem, Change, Knowledge, CM) are followed.
• Identify process exceptions and opportunities to improve quality and delivery speed.
• Maintain governance documentation and reporting definitions.

Skills

Data interpretation

Cybersecurity basics

IT governance

IT service management

Change management

Agile/Scrum

Audit/compliance awareness

KPI reporting

ServiceNow familiarity

Education

Bachelor's degree in Cybersecurity, Information Systems, Business Analytics, Computer Science, Computer Information Systems or related field (or recent graduate)

Tools

ServiceNow

ONEHub

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Associate, IT Business Security Analyst

Job Schedule: 9/80

Job Code: 43302

Job Location: Melbourne, FL

Job Summary:

The ServiceNow Governance, Security & Risk Analyst supports the secure, standardized, and measurable operation of the ServiceNow platform and ONEHub. The role helps govern platform demands and changes, coordinate cross-functional IT involvement, maintain decision-quality reporting, support audit readiness, and ensure technical teams follow defined ITSM processes and expectations. This position is well suited for a candidate interested in IT governance, cybersecurity, risk, analytics, IT service management, and enterprise platforms.

Job Description:

• Serve as a governance and architectural control point for ServiceNow demands, enhancements, integrations, and platform changes.
• Review requests to ensure they align with approved architecture, security controls, ServiceNow standards, business priorities, and a consistent ONEHub experience.
• Govern changes to ONEHub, helping maintain secure access, standardized design and navigation, consistent functionality, and a cohesive user experience.
• Coordinate engagement across ServiceNow, security, infrastructure, identity and access management, integration teams, application owners, and business stakeholders.
• Identify, document, and track integration, access, data, security, and operational dependencies before changes are released.
• Support role-based access control reviews and least-privilege access practices for ServiceNow users, groups, and integrations.
• Help identify security, privacy, compliance, and operational risks; document findings and elevate concerns through established governance channels.
• Own and maintain the ServiceNow KPI framework, reporting governance practices, and data-integrity standards.
• Develop and validate trusted metrics that support leadership decision-making, including SLA performance, mean time to resolution (MTTR), backlog health, outage impact, demand volume, and process adherence.
• Review reports and dashboards for accuracy, consistency, appropriate definitions, and alignment with approved data sources.
• Provide actionable insights to leadership on performance trends, process gaps, risks, improvement opportunities, and platform adoption.
• Support audit readiness by maintaining evidence, documentation, approval records, control reports, access-review artifacts, and compliance tracking.
• Help ensure ServiceNow technical teams follow defined processes, standards, and expectations across ITSM areas such as Incident, Request, Problem, Change, Knowledge, and Configuration Management.
• Partner with technical leads to identify process exceptions, recurring control failures, and opportunities to improve quality, compliance, and delivery speed.
• Maintain governance documentation, including review checklists, process standards, risk logs, architecture decisions, and reporting definitions.

Qualifications:

• To be eligible, applicants must be pursuing a Bachelor’s degree in Cybersecurity, Information Systems, Business Analytics, Computer Science, Computer Information Systems or related field or have completed their Bachelor’s degree within the last 12 months, regardless of age.

Preferred Skills:

• Ability to interpret data, identify trends, and communicate findings to technical and business stakeholders.
• Basic knowledge of cybersecurity and risk concepts, including access control, least privilege, authentication, authorization, data protection, and compliance.
• Basic understanding of software delivery, testing, integrations, IT service management, and change management.
• Strong attention to detail, particularly when reviewing data, documenting controls, and tracking approvals or risks.
• Exposure to ServiceNow, ITSM, governance-risk-compliance practices, security operations, identity and access management, or enterprise reporting.
• Familiarity with KPIs such as SLA attainment, MTTR, backlog aging, outage impact, incident trends, and service performance.
• Coursework, internship, certification, or project experience in data analysis, cybersecurity, business analysis, IT governance, or process improvement.
• Familiarity with Agile, Scrum, ITIL, SDLC, and audit or compliance concepts.
• ServiceNow Certified System Administrator (CSA), ITIL Foundation, Security+, or willingness to pursue relevant certification within the first year.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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