Associate IT User Support

ManpowerGroup Global, Inc.; Solon (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. in Solon, OH is seeking an Associate IT User Support to join the IT Support Department.

You will provide Tier I support to end-users via phone, email, Teams, or in person, ensuring timely resolution and smooth IT operations at the Solon R&D site. The ideal candidate has a Bachelor's degree or IT certification, at least 1 year of IT/IS experience with Windows, Active Directory, Exchange/Outlook, Office and Teams, and strong communication skills.

Qualifications

• Bachelor's degree in business or technology field or IT certification.
• At least 1 year of hands-on IT/IS experience with Windows, AD, Exchange/Outlook, Office, Teams.
• Strong problem-solving and communication skills.

Responsibilities

• Provide Tier I technical support to end-users via phone, email, Teams, or in-person.
• Collaborate with IT teams to resolve complex issues and escalate when necessary.
• Coordinate with vendors and third-party providers for repairs or onboarding.

Skills

Windows OS

Active Directory

Microsoft Exchange/Outlook

Microsoft Teams

Problem solving

Communication

Inventory management

Education

Bachelor's degree or IT certification

Tools

Microsoft Office

Adobe Connect

Job description

Our client, a leading organization in the technology sector, is seeking an Associate IT User Support to join their team. As an Associate IT User Support, you will be part of the IT Support Department supporting the IT operations at the Solon R&D Site. The ideal candidate will demonstrate problem-solving skills, effective communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Associate IT User Support

Location:On-site in Solon, Ohio

What's the Job?

• Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
• Collaborate with other IT teams to resolve complex technical issues and **escalate** problems when necessary.
• Coordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements.
• Support initial computer setup for new employees to ensure smooth onboarding.
• Maintain the functionality of IT systems and infrastructure for the site, including hardware, software, and peripherals.

What's Needed?

• Minimum Bachelor's Degree in Business or Technology-related field or IT Certification.
• At least 1 year of hands-on IT/IS experience with relevant system software such as Microsoft Windows, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.
• Strong problem-solving and implementation skills.
• Excellent written and verbal communication skills.
• Experience in inventory management of hardware and software.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment.
• Gain valuable experience supporting a variety of IT systems and infrastructure.
• Collaborate with a diverse team of professionals dedicated to excellence.
• Develop your skills in a supportive and growth-oriented setting.
• Be part of a company committed to inclusion and professional development.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.