Associate Insurance Verification

2400 Montefiore St. Luke's Cornwall; United States; On-site; USD 27,000 - 39,000; Full time

Job summary

Montefiore St. Luke’s Cornwall seeks an ED Registration coordinator in Newburgh, NY. The role interviews patients, collects demographics and insurance data for eligibility and benefit verification, and ensures accurate documentation for payer plans.

The position requires experience in medical insurance verification, familiarity with Epic, and CPAS certification within 30 days of hire. Per diem hours and variable shifts apply with a focus on timely, patient-friendly service.

Qualifications

• High School diploma or equivalent required.
• Two years of medical insurance verification experience.
• Proficiency with Epic and insurance tools preferred.
• CPAS certification required after hire/transfer or within 30 days.

Responsibilities

• Interview and collect patient demographics and insurance information for eligibility and benefit verification.
• Verify benefits and document payer specifics for accurate reimbursement.
• Follow up for uninsured patients and coordinate with insurers on COB issues.
• Cover ED Registration functions as needed while delivering excellent customer service.

Skills

Customer service

Attention to detail

Communication

Education

High School diploma

CPAS Certification

Tools

Epic

Medical Necessity tools

Scheduling software

Eligibility verification software

Microsoft Word

Excel

Job description

City/State: Newburgh, New York

Department: ED Registration

Bargaining Unit: 1199

Work Days: PER DIEM

Scheduled Hours: Hours Vary, Per Diem

Scheduled Daily Hours: Hours Vary

Hourly Rate/Range: $23.96

Sign-On Bonus: N/A

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Position Summary:

Responsible for interviewing and collecting patient demographic and insurance information needed to complete the eligibility and benefit verification process. Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage and cost share. Ensure timely medical record completion in accordance with regulatory agency standards and hospital rules and regulations, while exhibiting excellent customer service skills and maintaining a high degree of accuracy for proper reimbursement. Perform the appropriate follow‑up for uninsured patients and coordinate calls with insurers to resolve coordination of benefit issues. This position requires frequent contact with patients, medical staff, third party payers and community agencies. Position requires coverage of ED Registration functions as needed.

Education/Training:

High School diploma or equivalent required. Ability to read, write and communicate in English. Bilingual (Spanish) a plus.

Experience:

Minimum two years (2) of experience in medical insurance verification and comprehensive understanding of medical benefits including deductible, co‑insurance, co‑payment and out‑of‑pocket maximum required. Experience serving a broad and diverse community with frequent customer interaction required. Experience in patient registration, patient accounting, or in a medical office preferred. Prior experience must demonstrate the ability to work well in a fast‑paced environment, prioritize and multi‑task with a high‑level accuracy while being sensitive to customer needs and expectations. Experience with Epic, Medical Necessity tools, scheduling and eligibility verification software, preferred. Must be proficient using Internet browser, Microsoft Word and Excel, and have competent typing skills.

Licensure, Registration or Certification:

Required to successfully complete the formal Healthcare Access Orientation program during orientation period. Healthcare access certification required at hire/transfer (CPAS) or must pass certification exam within thirty (30) days of hire/transfer date. CPAS Recertification required every two years.

Montefiore St. Luke's Cornwall is an equal employment opportunity employer. Montefiore St. Luke's Cornwall will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

For 150 years, Montefiore St. Luke’s Cornwall (MSLC) has been a cornerstone of high‑quality healthcare in Orange County, fostering a healing environment through community collaboration, dedicated staff, and a rich history. What began as a modest three‑bed hospital in 1875 has grown into a comprehensive healthcare system with two campuses and a wide range of outpatient services. MSLC is a member of the Montefiore Health System and provides care to more than 250,000 patients annually. The organization includes a 242‑bed acute care hospital, with a geographic coverage area that serves a population of 400,000 people. MSLC is proud to provide care locally, and when needed, offer seamless transitions to world‑class medicine throughout the Montefiore Health System (MHS). Being part of MHS has allowed MSLC to expand our capabilities and offer cutting‑edge healthcare to our community. MSLC is a Magnet® designated organization, with notable recognition from Healthgrades, the American Heart Association, and various other agencies. We are accredited by The Joint Commission, which sets the standards for the delivery of quality health care. MSLC has more than 350 physicians on staff, representing dozens of medical specialties.

Montefiore St. Luke’s Cornwall strives to be the employer of choice by offering comprehensive benefit packages that are designed to meet the needs of today's workforce. We are committed to assisting employees to achieve optimal health, wellness, and financial security. Our benefit packages include medical, dental, vision, and life insurance, 403(b) retirement plan, tuition reimbursement, a generous paid time off plan, as well as various other optional benefits.