Associate, Health Access Management (ED)

2400 Montefiore St. Luke's Cornwall; United States; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Tuition reimbursement

Paid time off

Job summary

Montefiore St. Luke's Cornwall in Newburgh, NY seeks an Emergency Department Registration Associate to greet and register patients, collect demographics and insurance data, and guide them through the next care steps.

You will ensure accurate charting in line with Joint Commission and DOH requirements, handle calls, paging, and emergency alerts in a fast-paced setting. Qualifications include a high school diploma or equivalent, 1–3 years of medical office experience with frequent customer

Qualifications

• High School diploma or equivalent required.
• 1-3 years of experience in a medical office with frequent customer interaction.
• Basic computer skills required.
• Must be able to read, write, and communicate in English; Spanish is a plus.
• Previous patient registration or patient accounting experience preferred.
• Must complete Non-Violent Crisis Intervention training bi-annually.

Responsibilities

• Greet and register patients upon arrival in the ED.
• Identify visit type, collect and verify demographic and insurance data.
• Advise patients on next steps in the care process and document accurately.
• Answer and direct calls, page on-call providers, and respond to emergency alerts.

Skills

Customer interaction

English communication

Spanish (bonus)

Multitasking

Education

High School diploma or equivalent

Tools

Computer skills

Job description

• City/State: Newburgh, New York
• Department: Authorization
• Bargaining Unit: 1199
• Work Days: DAYS VARY
• Scheduled Hours: 11 PM-7 AM
• Scheduled Daily Hours: 7.5 HOURS
• Hourly Rate/Range: $21.45
• Sign-On Bonus: N/A
• For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Emergency Department (ED) Registration Associate plays a key role in supporting patient access and care delivery in the ED. This position is responsible for greeting and registering patients upon arrival, identifying the nature of their visit, collecting and verifying demographic and insurance information, and advising patients on next steps in the care process. The ED Associate ensures accurate and timely completion of patient records in compliance with Joint Commission standards, Department of Health (DOH) regulations, and hospital policies. Duties include answering and directing internal and external calls, paging on-call providers and hospital staff, and responding to emergency communication needs such as code calls and critical alerts. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and high-stress environment. Regular interaction with patients, clinical teams, external agencies, and payers is required.

Qualifications

• High School diploma or equivalent
• Required 1-3 years
• At least one year of medical office experience with frequent customer interaction required
• Basic computer skills required
• Required Ability to read, write, and communicate in English required
• Ability to also communicate in Spanish a plus
• Basic computer skills required
• Previous patient registration or patient accounting experience preferred
• Must complete Non-Violent Crisis Intervention training on a bi-annual basis

Montefiore St. Luke's Cornwall is an equal employment opportunity employer. Montefiore St. Luke's Cornwall will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

For 150 years, Montefiore St. Luke’s Cornwall (MSLC) has been a cornerstone of high-quality healthcare in Orange County, fostering a healing environment through community collaboration, dedicated staff, and a rich history. What began as a modest three-bed hospital in 1875 has grown into a comprehensive healthcare system with two campuses and a wide range of outpatient services. MSLC is a member of the Montefiore Health System and provides care to more than 250,000 patients annually. The organization includes a 242-bed acute care hospital, with a geographic coverage area that serves a population of 400,000 people. MSLC is proud to provide care locally, and when needed, offer seamless transitions to world-class medicine throughout the Montefiore Health System (MHS). Being part of MHS has allowed MSLC to expand our capabilities and offer cutting-edge healthcare to our community. MSLC is a Magnet® designated organization, with notable recognition from Healthgrades, the American Heart Association, and various other agencies. We are accredited by The Joint Commission, which sets the standards for the delivery of quality health care. MSLC has more than 350 physicians on staff, representing dozens of medical specialties.

Benefits

• Our benefit packages include medical, dental, vision, and life insurance, 403(b) retirement plan, tuition reimbursement, a generous paid time off plan, as well as various other optional benefits.