Associate ED HAMS

2400 Montefiore St. Luke's Cornwall; United States; On-site; USD 30,000 - 36,000; Full time

Job summary

Montefiore St. Luke’s Cornwall in Newburgh, NY is seeking an ED Registration Associate to enhance patient access and care delivery in the Emergency Department.

You will greet patients, register on arrival, collect demographic and insurance data, and guide them on next steps in their care. You will ensure accurate, timely patient records in compliance with Joint Commission standards, DOH regulations, and hospital policies while handling calls, paging on-call staff, and responding to urgent

Qualifications

• High School diploma or equivalent.
• English communication required.
• Spanish language ability a plus.
• At least one year of medical office experience with frequent customer interaction.

Responsibilities

• Greet and register patients on arrival.
• Collect and verify demographic and insurance information.
• Advise patients on next steps in the care process.
• Maintain accurate and timely patient records per Joint Commission and DOH standards.
• Answer and direct calls, page on-call providers, and respond to urgent communications.

Skills

English proficiency

Spanish a plus

Customer service

Education

High School diploma

Tools

Basic computer skills

Job description

City/State: Newburgh, New York

Department: ED Registration

Bargaining Unit: 1199

Work Days: ALTERNATE WEEKENDS, MON-FRI, VARIED HOURS

Scheduled Hours: Nights

Scheduled Daily Hours: 7.5 HOURS

Hourly Rate/Range: $22.42

Sign-On Bonus: N/A

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Emergency Department (ED) Registration Associate plays a key role in supporting patient access and care delivery in the ED. This position is responsible for greeting and registering patients upon arrival, identifying the nature of their visit, collecting and verifying demographic and insurance information, and advising patients on next steps in the care process. The ED Associate ensures accurate and timely completion of patient records in compliance with Joint Commission standards, Department of Health (DOH) regulations, and hospital policies.

Duties include answering and directing internal and external calls, paging on-call providers and hospital staff, and responding to emergency communication needs such as code calls and critical alerts. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and high-stress environment. Regular interaction with patients, clinical teams, external agencies, and payers is required.

Qualifications

• Education/Training: High School diploma or equivalent required.
• Ability to read, write, and communicate in English required.
• Ability to also communicate in Spanish a plus.
• Experience: At least one year of medical office experience with frequent customer interaction required.
• Previous patient registration or patient accounting experience preferred.
• Basic computer skills required.
• Licensure, Registration or Certification: Must complete Non-violent Crisis Intervention training on a bi-annual basis.

Montefiore St. Luke's Cornwall is an equal employment opportunity employer. Montefiore St. Luke's Cornwall will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

For 150 years, Montefiore St. Luke’s Cornwall (MSLC) has been a cornerstone of high-quality healthcare in Orange County, fostering a healing environment through community collaboration, dedicated staff, and a rich history.

What began as a modest three-bed hospital in 1875 has grown into a comprehensive healthcare system with two campuses and a wide range of outpatient services.

MSLC is a member of the Montefiore Health System and provides care to more than 250,000 patients annually. The organization includes a 242-bed acute care hospital, with a geographic coverage area that serves a population of 400,000 people.

MSLC is proud to provide care locally, and when needed, offer seamless transitions to world-class medicine throughout the Montefiore Health System (MHS). Being part of MHS has allowed MSLC to expand our capabilities and offer cutting-edge healthcare to our community.

MSLC is a Magnet® designated organization, with notable recognition from Healthgrades, the American Heart Association, and various other agencies. We are accredited by The Joint Commission, which sets the standards for the delivery of quality health care.

MSLC has more than 350 physicians on staff, representing dozens of medical specialties.

Montefiore St. Luke’s Cornwall strives to be the employer of choice by offering comprehensive benefit packages that are designed to meet the needs of today's workforce. We are committed to assisting employees to achieve optimal health, wellness, and financial security. Our benefit packages include medical, dental, vision, and life insurance, 403(b) retirement plan, tuition reimbursement, a generous paid time off plan, as well as various other optional benefits.