Associate HL7 Integration Engineer

CompuGroup Medical SE & Co. KGaA; Owings Mills (MD); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with employer matching

Personal Time Off

Flexible working hours

Job summary

CompuGroup Medical SE & Co. KGaA is seeking an Associate HL7 Integration Engineer in Owings Mills, Maryland. This role involves acting as a liaison between various teams to ensure seamless integration projects while providing excellent customer service. The ideal candidate should possess strong networking knowledge and be willing to travel for implementation projects. Benefits include a comprehensive package of medical, dental, and vision coverage, a secured workplace, and opportunities for career advancement.

Qualifications

• Strong understanding of computer networking concepts.
• Capable of documenting customer issues in CRM systems.
• Willing and able to travel occasionally for on-site implementations.

Responsibilities

• Responds promptly to customer service issues.
• Acts as a bridge between technical support and sales teams.
• Manages and maintains integration projects.

Skills

Networking Knowledge

Issue Documentation

Travel Availability

Project Coordination

End User Support

Problem Assessment

Job description

Associate HL7 Integration Engineer

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Customer Service: Responds promptly to customer service issues, ensures timely resolution, and follows up with all customers.
• Interdepartmental Liaison: Acts as a bridge between LABDAQ Technical Support, LABDAQ Implementation, LABDAQ Sales, and third-party system teams.
• Project Maintenance: Manages and maintains integration projects, ensuring they are on schedule and properly assigned.
• Documentation: Accurately documents all work related to projects in SAP.
• Testing Coordination: Coordinates and follows up to ensure HL7 interface testing is completed by both vendors and clients.
• Problem-Solving: Troubleshoots issues and provides innovative solutions and workarounds.

Your Qualification

• Networking Knowledge: Strong understanding of computer networking concepts and permission structures.
• Issue Documentation: Capable of documenting customer issues and resolutions in CRM systems.
• Travel Availability: Willing and able to travel occasionally for on-site HL7 software implementations at client locations.
• Analysis & Support: Performs complex analysis, testing, and support services for assigned projects.
• Project Coordination: Coordinates project timelines with clients and third-party vendors for HL7 implementation and support.
• End User Support: Provides advanced application support and guidance to end users.
• Problem Assessment: Quickly assesses problems and identifies effective solutions.

What You Can Expect From Us

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We offer a variety of internal career opportunities and numerous long‑term perspectives.
• Security: We offer a secure workplace in a crisis‑proof market.
• All‑round benefits package: Medical, Dental and Vision as well as 401k with employer matching, Personal Time Off to promote work‑life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.