Associate Executive Director, Senior Living Ops

Brightview Senior Living; Baltimore (MD); On-site; USD 105,000 - 115,000; Full time

Job summary

Brightview Senior Living in the Baltimore region seeks an Associate Executive Director to lead a vibrant resident-focused community. You will guide day-to-day operations across Hospitality, Health Services, Dining, Programming, Sales, Maintenance and the Business Office while mentoring department heads and supporting the Executive Director.

You will drive resident satisfaction, associate engagement and financial performance, leveraging your leadership and decision-making skills in a dynamic,

Qualifications

• Bachelor's degree in related field and/or equivalent experience.
• One to three years of management experience in a similar environment.
• Proficient in MS Office products, internet and industry specific software programs for marketing, payroll and accounts payable/receivable.
• Meet state licensing requirements (where applicable).
• Excellent customer service, interpersonal, and communication skills.
• Demonstrated ability to lead people and get results through others.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to prioritize, organize and manage multiple tasks.
• Problem analysis and resolution at bothstrategic andfunctional levels.
• Ability to effectively communicate in English.

Responsibilities

• Assist with leading your community with creativity and independence; oversee day-to-day business operations to ensure exceptional quality and service, resident satisfaction and associate engagement, operational efficiency, and strong financial results.
• As the Associate Executive Director, you'll be involved in every facet of the operation - Hospitality, Health Services, Dining, Programming, Sales, Maintenance, and the Business Office.
• You'll have the opportunity to truly make your mark while making a difference in the lives of both residents and associates.
• Supervisory responsibilities will be determined by community but generally consist of the direct oversight of three to five department heads, assisting the Executive Director with the direction of the remaining Department Heads and all other associates as indirect reports.
• Interviewing, hiring and training associates; planning, assigning and directing work; evaluating performance; rewarding and disciplining associates and addressing complaints and resolving problems.

Skills

Leadership

Customer service

Communication

Decision making

Task prioritization

Education

Bachelor's degree

Equivalent experience

Tools

MS Office

Payroll software

Accounts payable/receivable software

Industry-specific software

Job description

Brightview Senior Living in the Baltimore region seeks an Associate Executive Director to lead a vibrant resident-focused community. You will guide day-to-day operations across Hospitality, Health Services, Dining, Programming, Sales, Maintenance and the Business Office while mentoring department heads and supporting the Executive Director.

You will drive resident satisfaction, associate engagement and financial performance, leveraging your leadership and decision-making skills in a dynamic,