Associate, Enterprise Client Strategy

ShopMy

New York (NY)

On-site

USD 70,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Medical & Dental Coverage at 70%

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program

Wellhub Membership

Company retreats

Birthday PTO

Brand new NYC HQ office

Job summary

Insider, Inc. is seeking a Client Strategy Associate in New York to manage and optimize complex customer accounts within the luxury portfolio. You'll assist Client Strategy Managers and track performance, ensuring successful brand partnerships.

The ideal candidate will have a Bachelor's degree and 1-3 years in account management or client-focused roles. Insider offers a competitive salary range of $70,000 - $85,000 USD along with comprehensive benefits including equity, flexible PTO, and wellness programs.

Qualifications

1–3 years in account management, project management, or client-facing roles.
Experience as an Account Coordinator or Assistant preferred.
Strong prioritization skills and attention to detail.

Responsibilities

Assist Client Strategy Managers with brand account management.
Monitor creator and campaign performance for proactive recommendations.
Support the development of brand-specific strategies.

Skills

Account management

Project management

Communication skills

Google Suite

Microsoft Office

Education

Bachelor’s Degree

Tools

Salesforce

Zoom

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human‑led curation at scale. We help brands run performance‑driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you’re building the future of human‑led commerce for the world’s best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world’s best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role

We are seeking a Client Strategy Associate to join our Brand Success team, where you will help manage and optimize our largest and most complex customers and our luxury portfolio. The retention and expansion of customer partnerships is at the forefront of ShopMy's focus. The role enables our Client Strategy Managers to further elevate our brands’ experience and success on the platform.

Your Impact to The Role

Assist Client Strategy Managers in the day‑to‑day management of brand accounts in our Enterprise and Luxury portfolios, ensuring timely and accurate execution of deliverables
Attend external meetings with our brands to track and execute needs and associated action items
Monitor creator and campaign performance on an ongoing basis, surfacing insights and proactive recommendations—going beyond what happened to help drive what happens next
Support the development of brand‑specific strategies by synthesizing platform data, brand goals, and creator behavior into clear, actionable direction
Maintain accurate and up‑to‑date account data and documentation
Support ad‑hoc projects across the organization and maintain project timelines
Collaborate with other Associates to share best practices and drive efficiency

You Are Energized By

Working directly with innovative brands and helping them succeed
Fast‑paced, ambiguous environments where the playbook isn’t always defined and no two days look the same
Supporting a team that’s scaling a best‑in‑class client experience
Finding ways to leverage AI to work more effectively internally and with brand clients
Being part of the evolving creator economy and building something category‑defining

What We Are Looking For

Bachelor’s Degree
1–3 years in account management, project management, or client‑facing roles supporting high‑value, enterprise, or luxury brands
Comfortable engaging with senior stakeholders and executives, with experience navigating complex org structures or high‑touch client relationships
Skilled at managing multiple high‑touch accounts simultaneously, with strong prioritization and a consistent standard for quality and responsiveness
Experience as an Account Coordinator, Assistant, or similar preferred
Proficiency in Google Suite, Microsoft Office, and Zoom
Highly organized with strong attention to detail
Excellent written and verbal communication skills
Adaptability to evolving brand needs and priorities
Team player who’s ready to step in wherever needed

Bonus Points

Remote startup experience
Ability to execute under tight deadlines and urgent requests
Familiarity with Salesforce
Knowledge of the creator economy and affiliate marketing

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$70,000 - $85,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as