Associate, Creator Experience

ShopMy; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental Coverage 70%

Equity in ShopMy

Flexible PTO

Parental leave (14 weeks)

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program

Wellhub Membership

Company retreats

Job summary

ShopMy is seeking a Concierge Associate to join our Creator Experience team in New York. You will provide high-touch support to a curated cohort of creators, helping them maximize their presence on the platform, link more effectively, and grow earnings.

You’ll work closely with Account Managers to execute creator strategies and surface opportunities. This role rewards detail, urgency, and proactive execution, with opportunities to drive real results for creators and the platform in a fast-paced

Qualifications

• 0–2 years of experience in creator support, customer experience, operations, or other execution-focused roles.
• Strong organization with the ability to manage recurring tasks across multiple creators.
• High attention to detail with reliable, accurate execution.
• Proactive mindset—surface opportunities and flag issues.
• Clear, professional communication; keep stakeholders informed and follow through.

Responsibilities

• Maintain and optimize creator shops, ensuring links and content are accurate, current, and performing
• Proactively identify and share linking opportunities with creators — monitoring their content and surfacing relevant products
• Flag creator momentum, tier progress, and potential issues to Account Managers in real time
• Support creators through responsive, professional communication, including during high-priority moments like sales events and product launches
• Collaborate closely with Account Managers to align on priorities, share what you're seeing, and ensure your work is supporting their strategy
• Identify and elevate recurring issues that may impact creator growth or platform experience
• Champion process improvements and adopt new tools quickly — you're always looking for ways to work smarter

Skills

Organization

Detail orientation

Proactive mindset

Communication

Resilience

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.
ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.
At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the Role

ShopMy is looking for a Concierge Associate to join our Creator Experience team. In this role, you'll provide high-touch, proactive support to a curated cohort of creators — helping them maximize their presence on the platform, link more effectively, and grow their earnings. You'll work closely with Account Managers to execute on creator strategies, surface opportunities, and ensure nothing falls through the cracks.

This is a role for someone who takes pride in the details, moves with urgency, and understands that excellent execution is what turns creator potential into real results.

What You'll Do

• Maintain and optimize creator shops, ensuring links and content are accurate, current, and performing
• Proactively identify and share linking opportunities with creators — monitoring their content and surfacing relevant products
• Flag creator momentum, tier progress, and potential issues to Account Managers in real time
• Support creators through responsive, professional communication, including during high-priority moments like sales events and product launches
• Collaborate closely with Account Managers to align on priorities, share what you're seeing, and ensure your work is supporting their strategy
• Identify and elevate recurring issues that may impact creator growth or platform experience
• Champion process improvements and adopt new tools quickly — you're always looking for ways to work smarter

What We're Looking For

• 0–2 years of experience in creator support, customer experience, operations, or other execution-focused roles
• High level of organization, with the ability to manage recurring tasks across multiple creators
• Strong attention to detail and a track record of reliable, accurate execution
• A proactive mindset — you surface opportunities and flag issues without being asked
• Clear, professional communication; you keep the right people informed and follow through on what you say you'll do
• Resilience and persistence — when creators push back or situations get complicated, you find a path forward rather than accepting a dead end
• Genuine curiosity about how creator content drives commerce and how execution connects to monetization
• Comfort working in a fast-paced environment where priorities shift and quick turnaround matters
• Experience in a creator-facing, talent, or client services role is a plus

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range: $60,000 — $75,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• Brand new NYC HQ office