Associate Disability Claims Examiner (STD, Remote)

Prudential Financial; Danbury (CT); Remote; USD 43,000 - 65,000; Full time

Job summary

Prudential Financial is seeking an Associate Disability Claims Examiner to manage routine disability claims in a fully remote capacity. The role emphasizes customer service, accurate claims handling, and requires strong communication skills. Ideal candidates will have experience in claims management and a commitment to delivering exceptional service.

Benefits

Medical, dental, vision insurance

401(k) plan with company match

Paid Time Off (PTO)

Employee Stock Purchase Plan

Wellness Programs

Qualifications

• 1 year in Short Term Disability claim management or related health claim field experience desired.
• Strong written and verbal communication skills.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Effectively manage a block of routine Disability claims.
• Focus on customer experience to deliver the best service.
• Ensure optimal claims handling and timely decisions.

Skills

Customer service skills

Communication skills

Claim/risk management skills

Technical knowledge in contract interpretation

Tools

PC skills

Job description

Associate Disability Claims Examiner (STD, Remote)

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Associate Disability Claims Examiner (STD, Remote)

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Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

The Associate Disability Claim Examiner will be responsible for handling a claim block of routine disability claims. The Claim Examiner is accountable for ensuring optimal claims handling and timely, accurate decisions.

The current Employee Work Arrangement (EWA) for this position is Fully Remote. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:

• Will effectively and accurately manage a block of routine Disability claims.
• Focus on customer experience to deliver the best experience for our customers.
• Demonstrate ability to deliver accurate, dependable, and trustworthy service to our customers.
• A strong customer focus evidenced through maintaining customer relationships.
  
  

What you’ll need:

• 1 year in Short Term Disability claim management, or related health claim field experience desired.
• Strong written and verbal communication skills demonstrated in previous work experience (preference for Bilingual verbal communication in Spanish and English)
• Proven customer service skills.
• Claim/risk management skills and technical knowledge in contract interpretation and administration.
• PC skills required (i.e., Windows based environment; Word; Excel; PowerPoint).
  
  

It’d be a plus if you had:

• Bi-Lingual in Spanish and English languages
• Success in achieving Individual Development goals.
• Results oriented with an ability to organize and analyze information.
• Strong organization, critical thinking and time management skills.
• Demonstrated ability to adapt to the changing needs of an organization.
  
  

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

Additional Requirements:

This position will work virtually, therefore new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.
• Reliability and Dependability throughout our extensive training program is required.
  
  

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $43,600.00 to $64,800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  
  

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email [e-mail].

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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