Associate Disability Claims Examiner (STD, Remote)

Prudential Financial; Pennsylvania; Remote; USD 43,000 - 65,000; Full time

Job summary

A leading financial services institution is seeking an Associate Disability Claims Examiner to manage routine disability claims. This remote role requires strong communication and customer service skills, with a focus on delivering an exceptional customer experience. The position offers competitive salaries, benefits, and opportunities for professional growth.

Benefits

Medical, dental, vision, life, disability insurance

401(k) with company match

Company-funded pension plan

Wellness programs and support resources

Educational benefits

Employee Stock Purchase Plan

Qualifications

• 1 year of Short Term Disability claim management or related health claim experience preferred.
• Bilingual in Spanish and English is a plus.
• Proven customer service skills.

Responsibilities

• Manage a block of routine Disability claims effectively and accurately.
• Focus on delivering the best customer experience.
• Provide accurate, dependable, and trustworthy service to customers.

Skills

Communication

Customer Service

Analytical Skills

Organizational Skills

Tools

Windows

Word

Excel

PowerPoint

Job description

Associate Disability Claims Examiner (STD, Remote)

Join to apply for the Associate Disability Claims Examiner (STD, Remote) role at Prudential Financial.

Job Classification: Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

The Associate Disability Claim Examiner will handle a claim block of routine disability claims. The Claim Examiner is responsible for ensuring optimal claims handling and timely, accurate decisions.

The current Employee Work Arrangement (EWA) for this position is Fully Remote. While this role is remote, there may be occasions requiring on-site presence at a Prudential office depending on business needs.

What you can expect:

• Manage a block of routine Disability claims effectively and accurately.
• Focus on delivering the best customer experience.
• Provide accurate, dependable, and trustworthy service to customers.
• Maintain customer relationships with a strong customer focus.

What you’ll need:

• 1 year of Short Term Disability claim management or related health claim experience preferred.
• Strong written and verbal communication skills; bilingual in Spanish and English is a plus.
• Proven customer service skills.
• Knowledge in claim/risk management, contract interpretation, and administration.
• PC skills including Windows, Word, Excel, PowerPoint.

It’d be a plus if you had:

• Bilingual in Spanish and English.
• Success in achieving individual development goals.
• Results-oriented with organizational and analytical skills.
• Strong organization, critical thinking, and time management skills.
• Ability to adapt to organizational changes.

Prudential encourages all qualified applicants to apply, even if all requirements are not met.

Additional Requirements:

• Internet service with at least 25 Mbps download speed; troubleshoot issues as needed.
• Capability to handle calls via cell phone (with unlimited data/minutes) or landline; personal number remains confidential.
• Quiet, distraction-free home environment.
• Reliability and dependability during training and beyond.

What we offer you:

The salary range for this role is $43,600.00 to $64,800.00, depending on location, experience, and skills. Benefits include:

• Market competitive salaries and bonuses.
• Medical, dental, vision, life, disability insurance, PTO, and leave options.
• 401(k) with company match.
• Company-funded pension plan.
• Wellness programs and support resources.
• Educational benefits and Employee Stock Purchase Plan.

Additional benefits may vary for part-time employees.

Prudential is an equal opportunity employer and provides accommodations for applicants as needed.