Associate Disability Claims Examiner (STD, Remote)

Prudential Financial; North Carolina; Remote; USD 43,000 - 65,000; Full time

Job summary

A leading financial services institution is seeking an Associate Disability Claims Examiner to manage routine disability claims. This fully remote role emphasizes customer service, accuracy, and dependability, requiring strong communication skills and a background in claims management. The position offers competitive salary and benefits, including medical insurance and a 401(k) plan.

Benefits

Competitive base salary and yearly bonus potential

Medical, dental, vision, life, disability insurance

401(k) with company match

Company-funded pension plan

Wellness programs and support resources

Educational benefits

Employee Stock Purchase Plan

Qualifications

• 1 year in Short Term Disability claim management or related health claim field experience preferred.
• Bilingual in Spanish and English is a plus.
• Knowledge in claim/risk management, contract interpretation, and administration.

Responsibilities

• Effectively manage a block of routine Disability claims.
• Focus on customer experience to deliver the best service.
• Deliver accurate and dependable service to customers.

Skills

Communication

Customer Service

Critical Thinking

Time Management

Tools

Windows

Word

Excel

PowerPoint

Job description

Associate Disability Claims Examiner (STD, Remote)

Join to apply for the Associate Disability Claims Examiner (STD, Remote) role at Prudential Financial.

Job Classification: Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

The Associate Disability Claim Examiner will be responsible for handling a claim block of routine disability claims. The Claim Examiner is accountable for ensuring optimal claims handling and timely, accurate decisions.

The current Employee Work Arrangement (EWA) for this position is Fully Remote. While this position does not require your on-site presence regularly, there may be occasions when you are required to be on-site at a Prudential office.

What you can expect:

• Effectively and accurately manage a block of routine Disability claims.
• Focus on customer experience to deliver the best service for our customers.
• Deliver accurate, dependable, and trustworthy service to our customers.
• Maintain customer relationships with a strong customer focus.

What you’ll need:

• 1 year in Short Term Disability claim management or related health claim field experience preferred.
• Strong written and verbal communication skills; bilingual in Spanish and English is a plus.
• Proven customer service skills.
• Knowledge in claim/risk management, contract interpretation, and administration.
• PC skills (Windows, Word, Excel, PowerPoint).

Additional qualifications:

• Bilingual in Spanish and English (preferred).
• Success in achieving individual development goals.
• Results-oriented with strong organization, critical thinking, and time management skills.
• Ability to adapt to changing organizational needs.

Prudential welcomes all applicants, even if you don’t meet every requirement. If your skills align with the role, we encourage you to apply.

Additional Requirements:

• Subscribe to internet with at least 25 Mbps download speed; troubleshoot issues as needed.
• Handle calls via cell phone (unlimited data/minutes) or landline; your personal number remains confidential.
• Quiet home environment with minimal distractions.
• Reliability and dependability during training and beyond.

What we offer:

The salary range is $43,600.00 to $64,800.00, based on location, experience, and skills. Benefits include:

• Competitive base salary and yearly bonus potential.
• Medical, dental, vision, life, disability insurance, PTO, and leave options.
• 401(k) with company match (up to 4%).
• Company-funded pension plan.
• Wellness programs and support resources.
• Educational benefits and Employee Stock Purchase Plan.

We are an equal opportunity employer. For accommodations, contact [e-mail].