Associate Director, Telecommunication (West)

Profit Recovery Partners; Santa Ana (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Pet insurance

Gym membership reimbursement

401(k) match

Paid holidays and vacation

Company events

Job summary

Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization across North America. We partner with Fortune 1000 corporations, law firms, and private enterprises to design, implement, and sustain cost-reduction strategies, delivering measurable financial impact and operational efficiency.

Our West Purchasing Group seeks an Associate Director who leads telecom program implementations, negotiates pricing, and drives client savings while coordinating across

Qualifications

• Bachelor's degree required, or equivalent combination of education and relevant experience.
• Minimum 10+ years of relevant telecom experience, including progressively responsible experience in telecom sales, channel partnerships, carrier programs, consulting, implementation, or account management.
• Experience working with telecom agents, master agents, channel partners, and multiple carriers; direct telecom agent or channel sales experience strongly preferred.
• Experience in Microsoft Office suite.
• Proven ability to lead complex telecom implementations involving multiple vendors, services, accounts, locations, or billing relationships.
• Experience negotiating pricing, program terms, and implementation requirements with carriers and channel partners.
• Intermediate or greater Microsoft Excel skills for organizing and reconciling data.

Responsibilities

• Lead end-to-end implementation of telecom programs for clients, consolidating services from multiple vendors.
• Assess the client’s telecom environment, vendors, contracts, pricing, billing and spend.
• Partner with agents, channel partners, and carriers to enroll clients in programs and ensure accurate setup.
• Build savings analyses comparing current costs with proposed pricing and quantify savings.
• Negotiate program terms, carrier pricing, and implementation requirements as needed.
• Develop clear implementation plans, timelines, milestones, ownership, and escalation paths.
• Coordinate data collection, carrier orders, account setup, service transitions, and billing changes.
• Validate that services and pricing match the approved program and resolve discrepancies.
• Prepare a quarterly savings summary for internal teams and client discussions.
• Maintain accurate project documentation and provide timely progress updates.

Skills

telecom experience

implementation

negotiation

client relations

project management

Microsoft Excel

data analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Associate Director, Telecommunication (West)

Santa Ana, CA

Work Location:

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position isfully onsiteat our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are:

The Associate Director for our Telecommunications Program with the West Purchasing Group drives value byidentifyingtelecom savings opportunities, strengthening client relationships, and leading telecom program implementations from assessment through activation. This role combines telecom channelexpertise, client-facing sales and relationship management, savings analysis, vendor and carrier negotiation, and hands-on implementation leadership. You understand how telecom agents, master agents, carriers, and channel partners work together and can coordinate across internal teams, agent programs, and carriers to deliver measurable savings, new revenue, and a strong member experience.

• You have deep telecom industry experience, preferably as a telecom agent, channel partner, or sales professional supporting multiple carriers and solutions.
• You are an implementation-focused operator who can take ownership of complex, multi-vendor transitions and drive them to completion.
• You can evaluate current telecom spend, pricing, services, and vendor relationships to estimate client savings and program value.
• You are comfortable negotiating with agent programs and carriers when an existing program does not meet the client’s needs.
• You communicate clearly with clients, carrier representatives, sales teams, and internal stakeholders and can translate telecom complexity into practical next steps.

What You Will Do:

• Lead end-to-end implementation of telecom programs for clients, including consolidating services currently spread across multiple telecom vendors into a coordinated program.
• Assess the client’s current telecom environment, including vendors, services, contracts, pricing, billing, and spend, todetermineprogram fit and implementation requirements.
• Partner with telecom agents, master agents, channel partners, and carriers to enroll clients in available programs and ensureaccuratesetup.
• Build savings analyses that compare what the client pays today withanticipatedprogram pricing and quantify expected savings.
• Negotiate program terms, carrier pricing, and implementation requirements with agent programs and carriers when needed.
• Develop clear implementation plans, timelines, milestones, ownership, dependencies, and escalation paths for each client program.
• Coordinate data collection, carrier orders, account setup, service transitions, billing changes, and issue resolution through implementation.
• Validatethat implemented services, pricing, and billing align with the approved program and resolve discrepancies with carriers or program partners.
• Prepare a simplified quarterly savings summary that documents implemented changes, expected or realized savings, status, and outstanding issues for internal teams and client discussions.
• Partner with internal stakeholders toidentifyclients with telecom opportunities, review available spend information, and support client conversations.
• Act as the primary point of contact for implementation-related telecom billing issues and coordinate resolution with theappropriate agent, carrier, or internal team.
• Maintainaccurateproject documentation and providetimelyupdates on progress, risks, savings, and implementation completions.
• Build productive relationships with clients, internal stakeholders, telecom agents, and carrier representatives.
• Identifyand deliver new telecom value to existing WEST members by uncovering program, carrier, pricing, and service opportunities.
• Support member retention and growth by maximizing implemented savings,demonstratingongoing value, and identifyingappropriate follow-ontelecom opportunities.
• Sell and secure approval for new telecom projects, program placements, and renewals with a high degree of urgency.
• Maintainexecutive-level engagement with WEST members by confirming savings, communicating implementation progress, resolving concerns, and building trusted relationships.
• Contribute to personal and department performance goals, including implementation, savings, member retention, and new revenueobjectives.
• Manage telecom agent, carrier, and program relationships, including negotiations, renewals, implementation coordination, issue escalation, and partner compliance.
• Other duties as assigned.

What You Need:

• Bachelor's degreerequired, or equivalent combination of education and relevant experience.
• Minimum10+ years of relevant telecom experience, including progressively responsible experience in telecom sales, channel partnerships, carrier programs, consulting, implementation, or account management.
• Demonstratedexperience working with telecom agents, master agents, channel partners, and multiple carriers; direct telecom agent or channel sales experiencestronglypreferred.
• Experienced in Microsoft office suite
• Proven ability to lead complex telecom implementations involving multiple vendors, services, accounts, locations, or billing relationships.
• Experience negotiating pricing, program terms, and implementation requirements with carriers and channel partners.
• Intermediate or greater Microsoft Excel skills, including organizing and reconciling data, comparing current and proposed costs, and calculating savings.
• Ability to analyze telecom invoices, contracts, pricing, service inventories, and vendor data toidentifyfinancial and implementation impacts.
• Strong project management skills with the ability to manage concurrent implementations, deadlines, dependencies, and escalations.
• Excellent verbal and written communication skills with the ability to explain technical and financial information clearly.
• Self-motivated, highly organized, and able to work independently in a fast-paced environment while collaborating across teams.
• Demonstratedsuccess building client relationships, presenting financial value, and gaining approval for projects or program changes.
• Experience managing vendor or carrier contracts, renewals, compliance requirements, and escalations.
• Sense of urgency, strong follow-through, and consistent attention to detail.

Who We Are:

Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization and spend reduction. We partner with FORTUNE 1000 corporations, leading law firms, private equity firms, and private enterprises across North America to design, implement, and sustain transformative cost-reduction strategies. Leveraging deep category expertise, proprietary analytics, and supplier-negotiation intelligence, PRP delivers measurable financial impact and operational efficiency. Our client engagements have generated more than $11 billion in verified savings, reinforcing PRP’s reputation as a trusted advisor to executives seeking lasting performance improvement and sustainable cost reduction results.

Why Join Us:

At PRP, we offer more than just a job — we provide a dynamic, supportive environment where you can thrive personally and professionally. Here’s what you can expect when you join our team:

• Full medical, dental, and vision coverage
• Optional pet insurance
• Access to a gym membership reimbursement (offered through our healthcare provider and available for select fitness centers)
• $200/month waived medical benefit for employees who opt out of our health plans
• Cell phone stipend for applicable roles
• Financial Wellness: 401(k) plan with company match
• Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
• Strong Foundation: Over 28 years of consistent growth and success
• Fun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
• Career Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotion
• Our Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellence
• Giving Back & Getting Involved:
  We’re proud of our employee-led committees that support causes and initiatives that matter to us all:
• Corporate Social Responsibility
• Youth Rising Group
• Women’s Empowerment Group
• Wellness Committee

These groups offer meaningful opportunities to give back, connect with colleagues, and help shape a more inclusive and supportive workplace.

The base salary range for this position is $150,000 - $180,000. This position is also eligible for a $1,500 bonus for each completed implementation. Actual compensation within the range will be dependent upon the individual’s skills, experience, education, qualifications, and applicable employment laws.

Equal Opportunity Employer