Associate Director, Student Wellbeing & Case Management

Johns Hopkins University; Baltimore (MD); Hybrid; USD 57,000 - 100,000; Full time

Job summary

Johns Hopkins University in Maryland is seeking an Associate Director of Case Management to provide proactive, non-clinical support to nursing students facing health, financial, or social challenges that affect wellbeing and academic progress.

You will act as the central point of contact, coordinate referrals, maintain confidential case files, and collaborate with faculty, staff, and university offices to support retention and student success.

Qualifications

• Master's degree in social work, counseling, higher education, or related field.
• Minimum of three years of related experience.
• Licensure or certification in social work or counseling is preferred.

Responsibilities

• Serve as the primary case manager for students facing personal, health, financial, or social challenges.
• Coordinate intake meetings to assess needs and develop support plans.
• Connect students with on- and off-campus resources and referrals.
• Monitor progress, maintain confidential files, and ensure FERPA compliance.
• Respond to students in distress and facilitate crisis response with campus partners.
• Collaborate with faculty and administrators to support retention and wellbeing.

Skills

Crisis management

Interpersonal skills

Communication skills

Program coordination

Education

Master's degree in Social Work, Counseling, or related field

Tools

Maxient case management software

Advocate

FERPA knowledge

Job description

Johns Hopkins University in Maryland is seeking an Associate Director of Case Management to provide proactive, non-clinical support to nursing students facing health, financial, or social challenges that affect wellbeing and academic progress.

You will act as the central point of contact, coordinate referrals, maintain confidential case files, and collaborate with faculty, staff, and university offices to support retention and student success.