Associate Director, Student Success & Engagement

University of Utah Health; Salt Lake City (UT); On-site; USD 60,000 - 84,000; Full time

Job summary

The University of Utah Health seeks an Associate Director of Student Services to provide college‑level leadership and coordination for student success initiatives within the College of Social and Behavioral Science (CSBS). Reporting to the Associate Dean, this role develops, coordinates, and evaluates programs supporting recruitment, transition, engagement, retention, persistence, and graduation.

The Associate Director collaborates across departments and offices, aligns services with LAS and

Qualifications

• Bachelor’s degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience).
• Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.
• Master’s degree in Business Administration or related area preferred

Responsibilities

• Coordinates student‑success services across the College. Works with academic departments, programs, faculty, academic program staff, academic advisors, graduate coordinators, and administrative staff to establish effective and consistent student‑service processes.
• Leads college‑level recruitment, orientation, retention, and engagement initiatives. Coordinates College participation in recruitment and yield activities, new‑student orientation, retention initiatives, student engagement activities, and other programs supporting students throughout their academic experience.
• Provides leadership for college student affairs processes. Coordinates student petitions, complex student matters, referrals, and other student‑affairs processes requiring College‑level review or intervention. Develops clear escalation and referral pathways and works with appropriate University offices on matters requiring specialized expertise or authority.
• Serves as a primary liaison with LAS and University student‑success partners. Develops collaborative relationships with Undergraduate Studies, Admissions, Region A Advising and Career Coaching, student organizations, and other campus partners. Works closely with LAS /regional student‑success leadership and colleagues in other colleges to align services while representing CSBS‑specific student needs.
• Coordinates student communications and access to resources. Works with College and department staff to ensure students receive timely, accurate, and accessible information about academic opportunities, College programs, deadlines, support resources, and student‑success services.
• Develops and evaluates student‑success programs and services. Establishes objectives and measures for College initiatives and evaluates program effectiveness using available data, student feedback, participation, retention, graduation, and other relevant measures. Recommends changes and new initiatives based on identified needs.

Skills

Leadership

Communication skills

Management experience

Education

Bachelor's degree in Business or Public Administration, a related area, or equivalency

Master’s degree in Business Administration or related area preferred

Job description

The University of Utah Health seeks an Associate Director of Student Services to provide college‑level leadership and coordination for student success initiatives within the College of Social and Behavioral Science (CSBS). Reporting to the Associate Dean, this role develops, coordinates, and evaluates programs supporting recruitment, transition, engagement, retention, persistence, and graduation.

The Associate Director collaborates across departments and offices, aligns services with LAS and