Associate Director, Professional Services

Cotiviti; South Jordan (UT); Remote; USD 176,000 - 215,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Paid holidays

PTO

Job summary

Cotiviti, Inc. in South Jordan, UT, is seeking an Associate Director, Professional Services to lead the implementation services team across multiple client projects.

The role requires deep healthcare IT expertise, proven leadership, and ability to manage client relationships, escalations, and cross-functional delivery with Product and Engineering teams.

Remote work is available nationwide, with comprehensive benefits and a competitive compensation package.

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Computer Information Systems, or related field.
• 8 years of experience in U.S. healthcare client-facing IT roles.
• 8 years leading enterprise software implementations and cross-functional delivery.
• 8 years managing complex healthcare IT projects and customer escalations.
• 6 years coordinating U.S. healthcare data exchanges incl. HIPAA EDI 278/837 including provider files.

Responsibilities

• Lead Professional Services team to provide implementation services to customers.
• Manage and oversee multiple implementation projects.
• Handle customer escalations with action plans and communications.
• Hire, mentor, and develop Implementation Services team.
• Collaborate with Customer Account management to service high-priority accounts.
• Educate client managers on Cotiviti products and solutions.
• Build strong relationships across client teams and Cotiviti.

Skills

Client-facing

Leadership

Healthcare IT

Project management

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Computer Information Systems, or related field

Tools

HIPAA EDI standards

HL7 transactions

Job description

Overview

Opening available for Associate Director, Professional Services at Cotiviti, Inc. in South Jordan, UT.

Responsibilities

• Lead Professional Services team to provide implementation services to customers.
• Manage and oversee multiple implementation projects.
• Manage customer escalations by defining an action plan, identifying the appropriate resources, and handling internal and external communications.
• Hire, mentor, and develop Implementation Services team.
• Work with the Customer Account management team to provide appropriate level of attention and service to high-priority accounts.
• Effectively manage Implementation Services team members and customers.
• Engage and educate client managers on the products and solutions provided by Cotiviti.
• Manage multiple clients.
• Build strong relationships across the client’s team and within Cotiviti.
• Gather and explain client needs to other team members in Product and Engineering to enhance Cotiviti software to improve the overall client satisfaction.
• Identify and solve problems without assistance or guidance.
• Understand and apply company policies and procedures.

Qualifications

• Requires a Bachelor’s degree, or foreign equivalent degree, in Computer Science, Computer Information Systems, or related field, plus 8 years of experience working within the U.S. healthcare system in a client‑facing healthcare IT role.
• 8 years of experience leading implementation and delivery of payer‑provider solutions and vendor data exchange workflows in a production environment.
• 8 years of experience leading enterprise software implementation projects, including translating business requirements into technical solutions and coordinating delivery across cross-functional teams.
• 8 years of experience managing and resolving complete, multidimensional issues including customer escalations, project risks, and delivery challenges in a production healthcare environment.
• 8 years of experience in project management, including planning, execution, monitoring, and delivery of multiple concurrent client implementation projects.
• 6 years of experience preparing and coordinating the data mapping documentation for U.S. healthcare data exchanges including HIPAA EDI standard transactions including: 278 (Prior Authorizations); 837 (Claims and Encounters), Provider files, Vendor proprietary file formats, and HL7 transactions.
• 6 years of experience providing design support, development QA and UAT support to the team for all the SDLC phases until deployment.
• 6 years of experience with HIPAA regulated transactions and healthcare data standards, ensuring compliance with regulatory and security requirements.
• 6 years of experience leading and managing implementation or professional services teams, including hiring, mentoring, performance management, and resource allocation.
• 4 years of experience participating in organizational change management initiatives, including process improvement, system adoption, and client or internal stakeholder communications.
• Any and all experience may be gained concurrently.
• Telecommuting available anywhere in the U.S.
• Company headquarters located at 10701 South River Front Pkwy, Suite 200, South Jordan, UT 84095.

Base compensation ranges from at least $195,437.00. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. #LI-DNI #immigration