Client Services Manager

Cotiviti; United States; Remote; USD 82,000 - 111,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cotiviti’s Client Services Manager (CSM) coordinates cross-functional client teams to achieve plans, revenue retention, client satisfaction and growth for the Prospective Payment PPM and CV products. The CSM serves as the internal and external client liaison, triaging issues and ensuring client success with Cotiviti solutions.

The role is client-facing and requires strong relationship management, project leadership, and the ability to orchestrate meetings, track action items, and deliver timely,

Qualifications

• Bachelor’s Degree or higher, or equivalent experience.
• 4+ years healthcare experience with health plan operations & claims lifecycle.
• 4+ years client relationship management or consulting in healthcare.
• 4+ years of project or team management and meeting facilitation.
• Strong MS Office (Excel/Word/PowerPoint) skills.
• Excellent written and verbal communication; strong presentation skills.
• Self-starter with ability to work with minimal supervision.
• Ability to work with on-site and remote cross-functional teams.

Responsibilities

• Serve as the primary client contact and trusted advisor for client operations.
• Collaborate with Go-To-Market on client strategic plans and execution.
• Coordinate and manage meetings, agendas, minutes and action items.
• Monitor program performance and analyze monthly reports for trends.
• Provide testing support and ensure timely resolution of client inquiries.
• Triage client needs and escalate issues as needed.
• Travel up to 20% as required.

Skills

Healthcare experience

Client relationships

Project management

MS Office

Communication skills

Presentation skills

Independent worker

Cross-functional coordination

Education

Bachelor’s Degree or higher

Tools

MS Office Suite

Excel

PowerPoint

Job description

Overview

The Client Services Manager (CSM)is responsible for coordinating the cross-functional client team and is focused on achieving plans with clients, revenue retention, and client satisfaction and growth for the Prospective Payment PPM and CV products. TheCSMserves as both internal and external client liaison accountable for triaging, managing, monitoring and support of client related activity.The CSM builds and sustains client relationships, achieves the client’s recognition of Cotiviti as a partner, and ensures client success with Cotiviti PPM/CVproducts through understanding client's needs and unique business situations, identifying solutions, proactively identifying potential issues that could impair success.

Responsibilities

This position is client facing and requires a commitment to superior client service.

• Serves as the primary client contact and trusted advisor for client operational representatives; establishes and cultivates relationships with client contacts to identify needs that result in expanded opportunities or solutions.

• Collaborates with the Go-To-Market team on client strategic plan and leads tactical execution.

• Promotes policy adoption and acceleration to increase client value through organization, communication, and project management within internal and external teams.

• Identifies and communicates cross product opportunities.

• Manages the operational implementation and execution of client payment policy decisions by collaborating with client operations managers across multiple departments, including Claims Operations, Provider Services, Appeals, Network Operations, Payment Integrity, IT, etc.

• Coordinates and manages joint meetings with client and internal staff including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting minutes/action item tracking, and meeting logistics.

• Coordinates and manages client related internal meetings including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting minutes/action item tracking, and meeting logistics.

• Documents and distributes meeting minutes, action items and follows-up on action items to ensure satisfactory and timely completion.

• Posts andmaintainsaccurate, up-to-date client documentation in Cotiviti’s library.

• Manages the internal and external aspects of all client initiatives and joint projects to ensure objectives are met and the team is progressing toward goals. Includes internal team management and coordination with the client for operational or technical projects.

• Monitors program performance, analyzes monthly performance reports, and drafts observations providing insight on trends for client consumption. Identifies andperformsroot cause analysis to makerecommendations and develops and executes on action plans to remedy interface related issues, (e.g., dataanomalies, failed claim lines, etc.) and unintended operational results (e.g., claims adjustments, unapplied policy recommendations, unreturned history data, etc.) to optimize program performance and consistency.

• Provides client testing support to ensure success with all operational and policy aspects of initiatives.

• Maintains escalation plans and monitors file processing statistics to minimize missed policy opportunity.

• Proactively provides or coordinates production reporting, as necessary, to provide insight, and identify trends and data anomalies. Develops recommendations and executes action plans to remedy.

• Ensures client success with Cotiviti customer service tools: administer user accounts to ensure data accuracy (e.g., employee adds/terms/transfers), monitor and manage user access and usage, and identify gaps.

• Identifies client education needs and develop and deliver client training programs for implementing and active clients.
• Manages all client inquiries, ensuring entry into the appropriate application and ensures timely execution of resolution.

• Ensures understanding of client intent and triages appropriately.

• Actively participates as an operational SME in department and corporate projects, as needed.

• Travel requirement up to 20%.

• Complete all responsibilities as outlined in the annual performance review and/or goal setting.

• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

• Bachelor’s Degree or higher(preferred),or equivalent experience, required.

• Knowledge of CMS guidelines and other regulatory compliance guidelines and mandates, and medical payment policy.

• Professional coder certification (CPC, CPC-A, CCA, CCS or CCS-P, RHIT or RHIA) certificationnotnecessary but a plus.

• 4+ years of related healthcare experience with strong knowledge of health plan operations and claims lifecycle.

• 4+ years of experience in client relationship management or consulting experience, interacting with various roles and levels, with a strong focus on the healthcare setting.

• 4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables.

• Highly proficient in MS Office Suite: Excel, Word and PowerPoint.

• Excellent written and verbal communication and interpersonal skills.

• Strong presentation skills. Prior experience delivering training classes is a plus.

• Demonstrated success in developing strong, trust-based professional relationships with clients in multiple roles and levels.

• Self-starter with the ability to work well independently and a track record of successful outcomes within a collaborative team environment or matrix structure.

Cognitive/Mental Requirements:

• Ability to work in a fast-paced environment, effectively organize, plan, prioritize and meetdeadlines;producing high-quality, error-free deliverables.

• Effective analytical and problem-solving skills and financial acumen.

• Professional with ability to properly handle confidential information

• Ability to work with on-site and remote cross-functional product teams and customers.

Working Conditions and Physical Requirements:

• This remote role can be located anywhere in the continental US.

• Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.

• After hours and/or weekend work may be required where necessary for majordeliverables/deadlines (not consistent).

• Remaining in a stationary position, often standing or sitting for prolonged periods.

• Repeating motions that may include the wrists, hands, and/or fingers.

• Must be able to provide a dedicated, secure work area.

• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

• No adverse environmental conditions expected.

Base compensation ranges from $82,000 to $111,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 9/28/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on 11/28/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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