Associate Director, Patient Experience & Engagement

The Ohio State University; Columbus (OH); In loco; USD 100.000 - 140.000; Tempo pieno

Descrizione del lavoro

The Ohio State University Wexner Medical Center seeks an Associate Director of Patient Experience to provide operational and administrative leadership for Patient Representative Services, Interpreter Services, and Patient and Family Advisory Councils. The role translates strategy into staffing and performance measures across the patient experience portfolio.

The position reports to the M4 Director and requires collaboration with clinical and administrative leaders to ensure equitable

Competenze

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, or related field.
• 6 years of progressively responsible leadership experience in patient experience or healthcare operations.
• 4 years of direct people-management experience.

Mansioni

• Translate the patient experience strategy into operational plans, standards, staffing models, policies, performance measures, and sustainable improvement.
• Lead managers and professional staff; collaborate with clinical, physician, nursing, operational, and administrative leaders; ensure patient and family feedback informs care delivery, communication, access, and improvement.

Conoscenze

Leadership experience

People management

Cross-functional collaboration

Patient experience

Formazione

Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Hospitality Management, Organizational Leadership, Communications, or a related field

Descrizione del lavoro

The Ohio State University Wexner Medical Center seeks an Associate Director of Patient Experience to provide operational and administrative leadership for Patient Representative Services, Interpreter Services, and Patient and Family Advisory Councils. The role translates strategy into staffing and performance measures across the patient experience portfolio.

The position reports to the M4 Director and requires collaboration with clinical and administrative leaders to ensure equitable