Associate Director, Patient Experience

The Ohio State University; Columbus (OH); In loco; USD 100.000 - 140.000; Tempo pieno

Descrizione del lavoro

The Ohio State University Wexner Medical Center seeks an Associate Director of Patient Experience to provide operational and administrative leadership for Patient Representative Services, Interpreter Services, and Patient and Family Advisory Councils. The role translates strategy into staffing and performance measures across the patient experience portfolio.

The position reports to the M4 Director and requires collaboration with clinical and administrative leaders to ensure equitable

Competenze

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, or related field.
• 6 years of progressively responsible leadership experience in patient experience or healthcare operations.
• 4 years of direct people-management experience.

Mansioni

• Translate the patient experience strategy into operational plans, standards, staffing models, policies, performance measures, and sustainable improvement.
• Lead managers and professional staff; collaborate with clinical, physician, nursing, operational, and administrative leaders; ensure patient and family feedback informs care delivery, communication, access, and improvement.

Conoscenze

Leadership experience

People management

Cross-functional collaboration

Patient experience

Formazione

Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Hospitality Management, Organizational Leadership, Communications, or a related field

Descrizione del lavoro

Job Title:Associate Director, Patient ExperienceDepartment:Health System Shared Services | Patient Experience

Scope of Position

The Ohio State University Wexner Medical Center is committed to providing high-quality, safe care supported by an exceptional experience for patients, families, and visitors. Reporting to the M4 Director, Patient Experience, the Associate Director provides operational and administrative leadership for Patient Representative Services, Interpreter Services, and Patient and Family Advisory Councils and related patient and family engagement activities.

Position Summary

The Associate Director translates the patient experience strategy into operational plans, standards, staffing models, policies, performance measures, and sustainable improvement across assigned functions. The role leads managers and professional staff; collaborates with clinical, physician, nursing, operational, and administrative leaders; and ensures patient and family feedback informs care delivery, communication, access, and organizational improvement. The Associate Director is accountable for consistent service delivery, equitable communication, workforce development, and measurable patient experience outcomes within the assigned portfolio.

Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Hospitality Management, Organizational Leadership, Communications, or a related field. 6 years of progressively responsible leadership experience in patient experience, healthcare operations, service excellence, hospitality, patient engagement, or a related field; and 4 years of direct people-management experience, including responsibility for employee performance and operational outcomes.

Additional Information:
Function: Health Care Administration
Sub-Function: Patient Experience
Career Band: People Leader - Managerial
Career Level: M3
Location:University Hospital - Doan Hall (0089)Position Type:RegularScheduled Hours:40Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.