Patient Experience Advocate

Ohio State University; Ohio; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan

Job summary

The Ohio State University Medical Center in Columbus seeks a Patient Representative to assist families and visitors in the lobby and public spaces, providing information, comfort, and empathetic support while coordinating with OSUMC services.

You will respond to concerns, perform proactive service recovery, and help maintain calm, welcoming environments through effective communication, rounding, and timely updates.

Qualifications

• HS Graduate or equivalent; preferred Bachelor’s degree or equivalent combination of education and experience.
• 1 year of full-time employment in a clinical or critical care area role; customer service training or experience.
• Strong interpersonal, written and verbal communication skills; ability to collaborate across the organization.

Responsibilities

• Provide information, visitation, and emotional support to families and visitors in public spaces.
• Respond to family and visitor concerns with empathetic verbal communication; use service recovery when needed.
• Regular rounds and facilitation of communication and updates to families and visitors.
• Provide non-clinical information to families and visitors as needed.
• Support development and coordination of programs that promote patient relations and satisfaction.

Skills

Customer service

Interpersonal skills

Conflict resolution

Writing

Verbal communication

Education

HS Graduate or Equivalent

Bachelor's Degree

Job description

The Ohio State University Medical Center in Columbus seeks a Patient Representative to assist families and visitors in the lobby and public spaces, providing information, comfort, and empathetic support while coordinating with OSUMC services.

You will respond to concerns, perform proactive service recovery, and help maintain calm, welcoming environments through effective communication, rounding, and timely updates.