Associate Director, Patient Experience & Engagement

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

The Associate Director at The Ohio State University Wexner Medical Center translates patient experience strategy into actionable plans, standards, staffing models, and performance measures.

You will lead managers and staff, partnering with clinical, nursing, and administrative leaders to ensure care delivery reflects patient and family feedback, driving equitable communication and measurable experience outcomes.

Qualifications

• Requires a Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Hospitality Management, Organizational Leadership, Communications, or related field.
• 6 years of progressively responsible leadership experience in patient experience or healthcare operations; 4 years of direct people-management experience.

Responsibilities

• Translate patient experience strategy into operational plans, standards, staffing, policies, and performance measures.
• Lead managers and professional staff; collaborate with clinical, nursing, and administrative leaders.
• Ensure patient and family feedback informs care delivery, communication, access, and organizational improvement.

Skills

Leadership experience

People-management

Education

Bachelor’s degree in Healthcare Administration

Job description

The Associate Director at The Ohio State University Wexner Medical Center translates patient experience strategy into actionable plans, standards, staffing models, and performance measures.

You will lead managers and staff, partnering with clinical, nursing, and administrative leaders to ensure care delivery reflects patient and family feedback, driving equitable communication and measurable experience outcomes.