Senior Associate Director, Patient Experience & Engagement

Ohio State University; Ohio; Vor Ort; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

The Ohio State University Wexner Medical Center seeks an Associate Director of Patient Experience to provide operational and administrative leadership for Patient Representative Services, Interpreter Services, and Patient and Family Advisory Councils. You will translate strategy into plans, lead diverse teams, and ensure patient and family feedback informs care delivery and improvements.

You will collaborate with clinical, nursing, and administrative leaders to optimize service delivery,

Qualifikationen

• Bachelor’s degree in a relevant field.
• 6 years of progressively responsible leadership experience in patient experience, healthcare operations, service excellence, hospitality, patient engagement, or a related field.
• 4 years of direct people-management experience with responsibility for employee performance and operational outcomes.

Aufgaben

• Translate the patient experience strategy into operational plans, standards, staffing models, policies, performance measures, and sustainable improvement across assigned functions.
• Lead managers and professional staff; collaborate with clinical, physician, nursing, operational, and administrative leaders.
• Ensure patient and family feedback informs care delivery, communication, access, and organizational improvement.
• Accountable for consistent service delivery, equitable communication, workforce development, and measurable patient experience outcomes within the portfolio.

Kenntnisse

Leadership

Patient Experience

Healthcare Operations

Staff Development

Operational Improvement

Ausbildung

Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Hospitality Management, Organizational Leadership, Communications, or a related field

Jobbeschreibung

The Ohio State University Wexner Medical Center seeks an Associate Director of Patient Experience to provide operational and administrative leadership for Patient Representative Services, Interpreter Services, and Patient and Family Advisory Councils. You will translate strategy into plans, lead diverse teams, and ensure patient and family feedback informs care delivery and improvements.

You will collaborate with clinical, nursing, and administrative leaders to optimize service delivery,