Associate Director, Patient Experience & Engagement

Ohio State University; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

The Associate Director at Ohio State University Wexner Medical Center leads patient experience operations across Patient Representative Services, Interpreter Services and related engagement activities. S/he translates strategy into staffing, processes and performance metrics while guiding managers and professionals toward improved patient outcomes.

Reporting to the M4 Director, this role emphasizes equitable communication, workforce development and sustained service excellence within the

Qualifications

• Bachelor's degree in a related field is required.
• 6 years of leadership experience in patient experience, healthcare operations, service excellence, hospitality, or related field.
• 4 years of direct people-management experience, including responsibility for employee performance and operational outcomes.

Responsibilities

• Translate the patient experience strategy into operational plans, standards and staffing models.
• Lead managers and professional staff; collaborate with clinical, physician, nursing, and administrative leaders.
• Ensure patient and family feedback informs care delivery, communication and access.
• Be accountable for service delivery, equitable communication, workforce development and measurable outcomes.

Skills

Leadership

Patient experience

Healthcare operations

People management

Stakeholder engagement

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Administration, Hospitality Management, Organizational Leadership, Communications, or a related field

Job description

The Associate Director at Ohio State University Wexner Medical Center leads patient experience operations across Patient Representative Services, Interpreter Services and related engagement activities. S/he translates strategy into staffing, processes and performance metrics while guiding managers and professionals toward improved patient outcomes.

Reporting to the M4 Director, this role emphasizes equitable communication, workforce development and sustained service excellence within the