Associate Director, One Stop Student Services

Howard University; Washington (District of Columbia); Presencial; USD 80 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness

PTO & Holidays

403(b) with company match

Tuition reimbursement

Resumo da oferta

Howard University’s One Stop Student Services Center seeks an Associate Director to lead day-to-day operations, supervise staff, and align enrollment services into a centralized hub focused on a seamless student experience.

The role requires strong leadership, knowledge of financial aid, student accounts, and registration processes, plus a commitment to service excellence and continuous improvement in a campus-wide context.

Qualificações

• Bachelor’s degree required; Master’s degree preferred.
• 3–5 years of experience in higher education services or related administrative functions
• At least 2 years of supervisory or team leadership experience
• Understanding of student information systems, registration, financial aid, and student accounts
• Excellent communication, problem-solving and interpersonal skills

Responsabilidades

• Oversee the daily operations of the One Stop Center, ensuring seamless, student-centered service delivery.
• Direct professional staff including hiring, training, coaching, and performance evaluation.
• Implement and monitor service protocols, quality standards, and performance metrics.
• Work with the Director and campus partners to streamline processes and improve the student experience.
• Leverage data and analytics to identify efficiencies and improve workflows.

Conhecimentos

Leadership

Team supervision

Communication

Problem solving

Project management

Formação académica

Bachelor’s degree

Master’s degree preferred

Ferramentas

Student information systems

CRM platforms

Descrição da oferta de emprego

Howard University’s One Stop Student Services Center seeks an Associate Director to lead day-to-day operations, supervise staff, and align enrollment services into a centralized hub focused on a seamless student experience.

The role requires strong leadership, knowledge of financial aid, student accounts, and registration processes, plus a commitment to service excellence and continuous improvement in a campus-wide context.