Specialist, Student Account Services

Austin Peay State University; Clarksville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Austin Peay State University in Clarksville, TN seeks an accounts receivable assistant to support billing and collections activities for student accounts.

You will process charges and credits, refunds, and journal entries, assist with TouchNet and inquiries, and help maintain accurate records while following university policies.

Qualifications

• Two years of accounting/AR experience or related work experience.
• Strong analytical skills and attention to detail.
• Background and credit history check required.

Responsibilities

• Process registration paperwork and enter charges/credits; prepare journal entries as needed.
• Respond to student inquiries about balances, charges, and credits; correct as needed.
• Contact students, faculty, staff, and sponsors to clarify information on accounts.
• Assist in distributing billing for students, faculty, staff and sponsors on a regular basis.
• Facilitate TouchNet software, including Marketplace stores and products.
• Process student refunds; verify amounts and coordinate with aid and registrar offices.
• Assist students in the help queue by reviewing accounts.
• Complete cash counts and daily bank deposits.
• Perform other related duties as assigned.

Skills

Outlook

Excel

Word

Ellucian Banner

Accounts Receivable

Communication skills

Confidentiality

Multitasking

Data entry

Deadline driven

Tools

Ellucian Banner

Job description

Position is responsible for assisting the Director and Assistant Director in the billing and collection of accounts receivables and other related activities.

Position is responsible for assisting the Director and Assistant Director in the billing and collection of accounts receivables and other related activities.

Primary Duties And Responsibilities

• Process registration paperwork, enter charges and credits on students' accounts, prepare journal entries as needed and verify eligibility for student discounts.
• Respond to inquiries from students regarding account balances, charges and credits, providing backup to support charges and making corrections as needed.
• Contact students, faculty, staff, and outside agencies to obtain and clarify information needed in relation to accounts.
• Assist in distribution of fee and billing of students, faculty, staff and third-party sponsors on a regularly scheduled basis.
• Facilitate TouchNet software including implementing Marketplace stores and products.
• Process student refunds, verifying accuracy of amounts and working in conjunction with Student Financial Aid and the Registrar's offices.
• Assist students who call into the queue by reviewing the student's account.
• Complete cash counts and create daily bank deposits.
• Perform other job-related duties as assigned.

Knowledge, Skills, And Abilities

• Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) and Ellucian Banner.
• Ability to communicate effectively and appropriately.
• Ability to maintain confidentiality of records and information.
• Ability to interact in an effective and appropriate manner with various populations, the University community and the public.
• Ability to detect and correct grammatical and spelling errors in written correspondence.
• Ability to maintain files accurately, in paper and in software programs.
• Ability to handle multiple tasks simultaneously.
• Ability to learn and follow state guidelines and APSU policies/procedures.
• Ability to make mathematical computations quickly and accurately.
• Ability to accurately prepare reports and maintain records.
• Ability to plan, prioritize and meet deadlines

Required Minimum Qualifications

• A minimum of two years of work experience in Accounting/Accounts Receivable, Business, and/or Billing.
• Strong analytical skills.
• A background and credit history check will be required of the successful applicant.

Physical Requirements

• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.