Associate Director of Financial Aid Communications

Full Sail University; Aloma (FL); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Full Sail University is seeking a Financial Aid Manager to oversee operations, ensure compliance with Title IV regulations, and lead a team focused on student aid communications and processes.

The role requires collaboration with leadership, auditing workflows, and driving customer service excellence while maintaining FERPA standards. Some responsibilities include process improvements, staffing, and reporting to senior leadership.

Qualificações

• Bachelor's degree required, preferably in higher education or related field.
• 3–5 years in financial aid with familiarity with fed aid processing systems.
• Strong knowledge of Title IV regulations and student loan management.

Responsabilidades

• Oversee financial aid operations related to student contact and communications.
• Assist in planning, development, and administration of services, policies, and activities to promote access to higher education.
• Lead and direct the work of others; report to the Senior Director of Financial Aid- Active Student Services and Student Loan Management.
• Ensure compliance with federal, state, and institutional financial aid regulations and quality standards.
• Maintain confidentiality per FERPA; manage budgets, staffing, and training; audit workflows and outcomes.

Conhecimentos

Financial Aid

Leadership

Communication

FERPA compliance

Mentoring/Coaching

Formação académica

Bachelor's degree

Ferramentas

CampusVue/Anthology

NSLDS

Salesforce

Workday

COD

Descrição da oferta de emprego

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!Assist in overseeing financial aid operations having to do with student contact and communications as part of the oversight of the Financial Aid Active and Post Enrollment teams. Assists in the planning, development, and administration of services, policies, programs, and activities in an effort to promote access to higher education as part of the university’s mission and strategic outcomes. Assists in the review of the efficiency and accuracy of the university's current systems and practices. Relies on experience and judgment to plan and accomplish goals. Leads and directs the work of others. Reports to the Senior Director of Financial Aid- Active Student Services and Student Loan Management.Essential Duties and Responsibilities:Behave as a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service.Responsible in assisting in ensuring institutional policies and procedures are adhered to in daily processesAssist in ensuring accurate and timely communication with students regarding financial aid needs and requirements as it applies to awarding packaging and loan repayment.Assist in overseeing the Exit Interview process and default resolution outcomes.Assists in the innovation of efficiencies in the financial aid department.Ensures financial aid compliance with all federal, state, and institutional financial aid regulations, policies, and procedures as applicable to Student Advising and Student Loan Management.Maintains leadership work schedules including assignments, job rotation, training, vacations, paid time off, and cover for absenteeism.Administrative Workday responsibilities, including timecards, payroll, recruiting, and termination for direct reports.Oversees the assignment of workflow activities to designated teams and/or designated employees as directed.Works with Leadership and Human Resources staff to recruit, interview, complete reference checks, and select, hire, employ, and retain an appropriate number of employees.Leadership training and development.Create, update, and archive approved policies, procedures, and training.Provide effective performance feedback for the leadership team through recognition, rewards, reviews, calibration, and disciplinary action, with the assistance of Human Resources and Leadership, when necessary.Responsible for motivation, camaraderie, recognition, and professionalism for leadership and teams.Coaching and mentoring the leadership team members to resolve day-to-day concerns while creating a sense of ownership and urgency.Reporting team metrics and evaluating both internal and external data sources to report outcomes and trends for leadership.Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; and recommending system improvements.Audits day-to-day workflow and outcomes of the leadership team.Provide Leadership with team workflow, process, and training updates.Communicate and assist with enforcing team and department policies.Organize and facilitate leadership meetings.Provide floor assistance by answering questions and providing guidance as needed.Responsible for resolutions of identified workflow errors of the leadership team.Provide recommendations to Management regarding policy and procedures.Provide feedback for budgetary requests, as needed.Assist with the financial objectives by forecasting requirements; scheduling expenditures; and initiating corrective actions for the teams.Partner with other Teams and Departments to promote and facilitate a world-class level of customer service, and to identify and resolve issues to achieve daily and long-term goals.Function as a Financial Aid Manager when needed.Attend training as necessary to keep knowledge current.Other Responsibilities:Assist with the direct leadership of the Financial Aid Advisor teamAssist with the leadership for all active and post-enrollment Financial Aid Communication TeamsMust be able to secure and maintain access to the National Student Loan Data System (NSLDS).Adhere to the policies and procedures of Full Sail University, including attendance and accessibility standardsMaintains strict confidentiality of company and personnel informationDemonstrates a strong commitment to the mission and values of the organizationMaintain a full-time status by working a minimum of 40 hoursConsult with Leadership to research, address, and advise on compliance concerns, as neededAttend training as necessaryAttend and facilitate meetings as assignedAny other tasks, projects or duties as assignedSupervisory Responsibilities: YesCompetencies:A friendly, professional demeanor, verbal and written communication skills, as well as proven excellence in customer service are essentialMust have a solid background in Financial Aid with a comprehensive knowledge of Title IV aid in higher education, including student loan repaymentA high degree of discretion due to the volume of sensitive and confidential issuesAbility to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced, time-sensitive, and deadline-driven environmentStrong decision-making and analytical abilitiesStrong attention to detailAbility to instruct, coach, and mentor while respecting different learning styles and comprehension levelsAbility to analyze, interpret, and explain task-related data.Ability to handle complaints and diffuse difficult conversationsSpeak effectively to both large and small groups of peopleDemonstrates time management and organizational skillsDemonstrate initiative and adaptability to changeAbility to work within the scope of Title IV regulationsExcellent interpersonal and written communication skills requiredMust be highly motivated and work well within a teamKnowledge of CampusVue, COD & NSLDS requiredEducation and/or Experience:Bachelor's degree requiredMinimum of 3-5 years in financial aid, including experience with fed aid processing systems orEquivalent combination of education and Financial Aid work experience3-5 years of experience mentoring Team Members.Certificates, Licenses, Registrations: N/AComputer/Equipment Skills:Expert user level of all Microsoft Office Suite programs, including Outlook, Excel, Word, and PowerPoint.Experience with National Student Loan Database, CampusVue/Anthology, Salesforce and Workday is a plus.Environmental Factors/Physical Demands:Must be capable of finishing tasks assigned in a given 40-plus-hour scheduled work week, which may include nights and some weekends.Accessible to staff and leadership during and after working hours.Able to work at a computer desk for long periods of time and for the majority of the workday.The work environment must be free of distractions and can maintain FERPA standards.An initial visit to the campus of Full Sail University in Winter Park Florida, will be required for New Employee Orientation, to present documents to Human Resources, and to pick up a Work from Home Kit from the IMT department.Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input, and retrieve information from the computer system; and enter alphanumeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.Full Sail is an Equal Opportunity Employer.