Associate Director, Life New Business Operations

nationallifeinsurancecompany; Addison (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

National Life Group seeks an Associate Director, Life New Business Operations to lead and develop teams across the new business lifecycle, from initial application submission through policy placement, delivering an exceptional customer experience.

This onsite role emphasizes accountability, collaboration, and continuous improvement, with four onsite days weekly. Lead and coach leaders, collaborate with distribution partners, and use data to drive improvements across service, quality, and risk.

Qualifications

• Proven ability to lead and develop teams across functional areas.
• Experience driving performance improvements in operations.
• Strong business acumen and risk awareness.

Responsibilities

• Lead, coach, and develop Life New Business associates and leaders.
• Establish performance expectations and priorities.
• Analyze productivity, quality, and trends to drive improvements.
• Partner with distribution and cross-functional stakeholders to enhance the customer experience.
• Drive measurable process improvements across teams and initiatives.

Skills

People leadership

Performance management

Customer experience

Data analysis

Cross-functional collaboration

Job description

National Life Group seeks an Associate Director, Life New Business Operations to lead and develop teams across the new business lifecycle, from initial application submission through policy placement, delivering an exceptional customer experience.

This onsite role emphasizes accountability, collaboration, and continuous improvement, with four onsite days weekly. Lead and coach leaders, collaborate with distribution partners, and use data to drive improvements across service, quality, and risk.