Associate Director, Learning Support and Success Initiatives

Howard University; Washington (District of Columbia); Hybrid; USD 78,000 - 88,000; Full time

Benefits offered by this job

Well-being focus

Professional development

Job summary

Howard University’s Talent Acquisition and ACE units seek an Associate Director to lead ACE Learning Support & Success Initiatives. You will guide orientation, tutoring, and retention efforts, advancing student achievement across ACE services.

The role oversees staff, coordinates with campus partners, and uses data to drive improvements in persistence and degree completion across undergraduate programs.

Qualifications

• Master's degree in higher education, counseling, student affairs, education, or related field.
• Demonstrated leadership, supervision, training, assessment, and project management experience.
• Experience using data and student information systems to improve student success services.

Responsibilities

• Advance strategic student success goals with OUS leadership and ACE staff.
• Provide leadership through strategic planning, supervision, collaboration, assessment, and continuous improvement.
• Collaborate with campus partners to implement high-impact student success practices.
• Oversee tutoring, placement testing, academic coaching, academic recovery support, and success workshops.
• Strengthen referrals, academic interventions, retention practices, and coordinated student support with campus partners.
• Supervise, develop, and evaluate professional staff and student employees.
• Analyze data to assess outcomes, guide improvement, and inform student success programming. Develop periodic reports.

Skills

Leadership

Communication

Data analysis

Higher education knowledge

Strategic planning

Education

Master's degree in higher education, counseling, student affairs, education

Tools

Student Information Systems

Data Management

Assessment Methods

Student Success Technologies

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here Is What We Offer

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

THE OFFICE OF UNDERGRADUATE STUDIES

The mission of the Office of Undergraduate Studies (OUS) is to provide integrated academic excellence support along with career exploration and development programs to attain stellar persistence, retention, graduation, career, and post-graduate outcomes.

THE ACADEMIC CENTER FOR EXCELLENCE

The Academic Center for Excellence (ACE) serves as the central academic services hub for undergraduate students. ACE leads new orientation, high-impact academic and career advising, learning support, merit scholar development, and related support services to help undergraduate students persist and graduate in accordance with the goals of the University’s strategic plan.

Basic Function

The Associate Director leads ACE Learning Support & Success Initiatives under the guidance of the Senior Director of ACE. The position oversees learning support services and success initiatives which includes new orientation and transition programming along with retention and persistence activities that advance student achievement and degree completion.

Supervisory Authority

Supervises two direct professional staff and student employees.

Nature And Scope

Internal contacts may include senior administrators, faculty, students, and staff. External contacts may include parents, caregivers, consultants, and the public. Telework may be offered during non-peak periods.

Principal Accountabilities

• Work with OUS leadership, ACE staff, and direct reports to advance strategic student success goals.
• Provide leadership and oversight through strategic planning, supervision, collaboration, assessment, and continuous improvement.
• Collaborate with campus partners to implement high-impact student success practices.
• Oversee tutoring, placement testing, academic coaching, academic recovery support, and success workshops.
• Strengthen referrals, academic interventions, retention practices, and coordinated student support with campus partners.
• Teach College Study Skills courses.
• Provide strategic oversight for success initiatives, including new student orientation and retention and persistence programming.
• Integrate coaching and transition practices that strengthen learning, academic confidence, and persistence.
• Establish unit goals, outcomes, assessment measures, and reporting priorities.
• Supervise, develop, and evaluate professional staff and student employees.
• Analyze data to assess outcomes, guide improvement, and inform student success programming. Develop periodic reports.
• Perform other duties as assigned.

Core Competencies

• Demonstrated commitment to supporting Black students and historically underrepresented populations.
• Knowledge of teaching, learning, academic support, transition, retention, and persistence practices.
• Knowledge of student information systems, data management, assessment methods, and student success technologies.
• Excellent leadership, presentation, interpersonal, organizational, and communication skills.
• Knowledge of higher education policies, academic programs, and student support practices.
• Ability to solve problems, manage difficult situations, and maintain professionalism and service excellence.
• Ability to establish and maintain effective working relationships with stakeholders.
• Ability to work independently and collaboratively, exercise professional judgment, and make sound decisions.

Minimum Requirements

Master's degree in higher education, counseling, student affairs, education, or a related field, or an equivalent combination of education and experience.

Preferred Requirements

Demonstrated leadership, supervision, training, assessment, and project management experience. Experience using data and student information systems to improve student success services.

Compliance Salary Range Disclosure

$78,000-$88,000