Associate Director, Information Technology

Socialfinance; Boston (MA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Social Finance seeks an Associate Director of Information Technology to own our technology environment and lead critical business applications. You will work with an MSP to ensure a best-in-class user experience while owning system configurations, data structures and reporting.

Your work spans Sage Intacct, Rippling, Affinity and Salesforce to empower leaders with timely insights. You will develop fluency in the data flows across Finance, Talent, Partnerships and programs, build dashboards, and

Qualifications

• Own the technology environment and portfolio of business applications.
• Design, build and maintain reports and dashboards for multiple departments.
• Lead administration of core systems with MSP collaboration.
• Write SQL against reporting sources and utilize system APIs where needed.
• Evaluate and onboard new platforms; manage licenses and renewals.

Responsabilités

• Own our technology environment and the portfolio of business apps, maintaining inventory, owners, integrations, renewals and costs.
• Act as administrator for Sage Intacct, Rippling and Affinity;
• Build customized reports and dashboards for Finance, Talent, Partnerships and programs; write SQL against Sage Intacct sources; train users.
• Serve as technical counterpart for Salesforce, Slack, Zoom, SharePoint, Qualtrics and Adobe;
• Lead Rippling phase two, including accounts payable migration and Sage Intacct integration;
• Identify opportunities to streamline data entry and retire duplicate tools; manage licenses with Finance and Legal.

Connaissances

SQL queries

Data reporting

IT administration

Vendor management

Outils

Sage Intacct

Rippling

Affinity

Salesforce

Slack

Zoom

SharePoint

Adobe

Power BI

Description du poste

About Us

Social Finance is a national nonprofit and registered investment adviser expanding economic opportunity in America. We bring government, philanthropy, and business leaders together to improve systems and put capital to work in new ways. Since our founding in 2011, we have mobilized more than $500 million to create measurable results in workforce and education, health, and housing.

We are driven by the belief that social and economic systems should enable all people to thrive, and the conviction that we can create the most meaningful and measurable change in our communities when governments and markets work together. Our organization is built upon five core values: people, performance, integrity, collaboration, and inclusion.

Our work spans four areas: Impact-first Investing, Workforce and Education Investments, Advisory & Public Sector Practice, and the Social Finance Institute. Our Impact-first Investment team designs, launches, and manages investments that provide solutions for effectively deploying impact capital across a range of social outcomes. Our Workforce and Education Investments team designs, launches and manages financial solutions focused on addressing workforce challenges, including skills acquisition and training access. Our Advisory team partners with government and philanthropy leaders to implement data-driven programs for advancing social impact. And through the Social Finance Institute, we aim to build the field and change systems through actionable research, communities of practice, and educational outreach.

About the Role

Social Finance is seeking a highly responsive, proactive, independent and mission-oriented technologist to own our technology environment. Reporting to the Chief Financial Officer, the Associate Director of Information Technology will manage several critical capacities supporting our employees while working alongside our external managed services provider (the \"MSP\") to ensure a best-in-class user experience.

Beyond day-to-day support, this role owns the business platforms our departments rely on, including Sage Intacct (accounting), Rippling (human resources), Affinity (partnerships CRM) and Salesforce. We are looking for someone who will develop deep fluency in how these systems are configured and how their data is structured, and who can write queries and reports directly against them, so business leaders get the information they need.

Enterprise Systems Ownership and Reporting

• Serve as the accountable owner of our portfolio of business applications, maintaining a current inventory of systems, functional owners, integrations, renewal dates and costs.
• Act as administrator for business applications including Sage Intacct (Finance), Rippling (Talent) and Affinity (Partnerships);
• Build customized reports and dashboards for Finance, Talent, Partnerships and program teams, writing SQL against Sage Intacct reporting sources and working with system APIs where needed; train business users to run and interpret what you build.
• For Salesforce, Slack, Zoom Voice and Video, SharePoint, Qualtrics and Adobe, serve as the technical counterpart to functional owners
• Play a key role in the second phase of our Rippling implementation, including the conversion of accounts payable from Bill.com and the integration between Rippling and Sage Intacct.
• Identify opportunities to integrate systems, eliminate duplicate data entry and retire redundant tools.
• Manage all associated licenses, including procurement, security assessment, contracting and renewal, in close collaboration with the Finance and Legal teams.
• Evaluate new platforms proposed by departments, leading requirements gathering, vendor diligence, security review, implementation and change management.

End User Experience and MSP Management

Provide both direction and execution as it relates to improving and growing the IT end user and new user onboarding technologies and experiences.

In conjunction with our MSP, ensure timely communication and resolution of user issues, and meet regularly with the MSP on service levels, areas of improvement and strategic projects to ensure secure technologies and systems.

Proactively address areas of concern that may lead to pain points for our employees.

Manage IT equipment inventory, ensuring new employees have the appropriate equipment and access in advance of start dates, that replacement equipment is provided when needed, and that offboarding is handled securely, including timely return of equipment and termination of system and application access.

Give new employees a comprehensive introduction to our IT environment, with hands‑on training for business tools supported by clear documentation.

Workplace Technology

Together with MSP, ensure on the ground management and maintenance for all in office equipment in the Boston office, including printers, copiers, video conferencing equipment, cables, telephones, loaner laptops and other devices.

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