Business Systems Manager

Strong Tower Partners; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Strong Tower Partners seeks a hands-on IT Systems Manager to own and evolve the business systems landscape. You will drive the strategy, optimize ERP/CRM/e-commerce platforms, and lead data warehouse initiatives while collaborating with executives across Finance, Operations, Sales, Marketing, HR, and Customer Service.

The role focuses on solving complex problems, building integrations, and delivering scalable technology solutions for a growing organization without heavy immediate team needs.

Qualifications

• 7+ years of progressive experience in business systems, enterprise applications, or a related field.
• Hands-on experience administering and optimizing an ERP platform, ideally Sage 100 or a comparable mid-market ERP.
• Experience with CRM platforms such as HubSpot.
• Experience with e-commerce/POS platforms; Shopify experience is a plus.
• Strong experience with SaaS applications, system integrations, APIs, workflow automation, implementations, migrations, and upgrades.
• Experience working across multiple departments and directly with senior executives.
• Understanding of data architecture, data warehouses, BI/reporting, and enterprise-wide integrations.
• Ability to evaluate technology from both a technical and business perspective.

Responsibilities

• Develop and drive the company's business systems and technology roadmap.
• Own and optimize the organization's ERP, CRM, e-commerce, AP automation, fleet/operations, and other SaaS platforms.
• Current environment includes Sage 100, Shopify, Stampli, HubSpot, Samsara, and other business applications.
• Design and improve integrations between systems using APIs, middleware, automation tools, and other technologies.
• Lead the development of the company's data warehouse, reporting, and BI infrastructure.
• Identify opportunities to automate processes, eliminate manual work, improve data integrity, strengthen controls, and reduce technology costs.
• Lead software evaluations, selections, implementations, migrations, upgrades, and major system enhancements.
• Establish governance around permissions, user access, MFA, data protection, change management, and system ownership.
• Manage technology vendors, consultants, contracts, licensing, subscriptions, renewals, and service providers.
• Translate business needs into practical technology solutions, workflows, dashboards, reports, and system improvements.
• Manage technology projects from scope through implementation and adoption.
• Create documentation, training, and processes that enable the organization to scale.

Tools

Sage 100

Shopify

HubSpot

Samsara

Stampli

Job description

Search: Confidential

The Opportunity

Our client is a growing, multi-location organization seeking an experienced, hands-on IT Systems Manager to take ownership of its business systems environment and help build the technology foundation for its next stage of growth.

This is not a traditional IT infrastructure or help-desk leadership position. It is a software-centric, hands-on role for someone who enjoys personally solving problems, improving systems, building integrations, managing implementations, and working directly with business leaders.

The IT Systems Manager will own the strategy, administration, optimization, integration, security, and lifecycle management of the company's core business applications. This individual will also play a major role in building the company's data warehouse and business intelligence/reporting capabilities.

The position reports directly to the Chief Financial Officer and will partner closely with executive leadership and leaders across Finance, Operations, Sales, Marketing, HR, and Customer Service.

What You'll Own

• Develop and drive the company's business systems and technology roadmap.


• Own and optimize the organization's ERP, CRM, e-commerce, AP automation, fleet/operations, and other SaaS platforms.


• Current environment includes Sage 100, Shopify, Stampli, HubSpot, Samsara, and other business applications.


• Design and improve integrations between systems using APIs, middleware, automation tools, and other technologies.


• Lead the development of the company's data warehouse, reporting, and business intelligence infrastructure.


• Identify opportunities to automate processes, eliminate manual work, improve data integrity, strengthen controls, and reduce technology costs.


• Lead software evaluations, selections, implementations, migrations, upgrades, and major system enhancements.


• Establish appropriate governance around permissions, user access, MFA, data protection, change management, and system ownership.


• Manage technology vendors, consultants, contracts, licensing, subscriptions, renewals, and service providers.


• Translate business needs into practical technology solutions, workflows, dashboards, reports, and system improvements.


• Manage technology projects from initial scope through implementation and adoption.


• Create documentation, training, and processes that enable the organization to scale.

What We're Looking For

We are seeking a builder and doer, not someone who needs a large internal team to execute.

The ideal candidate brings:

• 7+ years of progressive experience in business systems, enterprise applications, IT systems consulting, software administration, or a related field.


• Hands-on experience administering and optimizing an ERP platform, ideally Sage 100 or a comparable mid-market ERP.


• Experience with CRM platforms such as HubSpot.


• Experience with e-commerce/POS platforms; Shopify experience is a plus.


• Strong experience with SaaS applications, system integrations, APIs, workflow automation, implementations, migrations, and upgrades.


• Experience working across multiple departments and directly with senior executives.


• Understanding of data architecture, data warehouses, BI/reporting, and enterprise-wide integrations.


• Ability to evaluate technology from both a technical and business perspective.


• Strong project-management, vendor-management, analytical, and communication skills.

Experience in IT systems consulting or a broad systems implementation environment would be particularly attractive.

The Person

This opportunity is ideal for someone who wants to move beyond maintaining individual applications and take ownership of an entire business systems ecosystem.

You should be comfortable operating independently, rolling up your sleeves, solving complex problems, challenging inefficient processes, working directly with executives, and building systems that can support a growing organization.

There are no initial direct reports. You will personally lead projects and manage outside vendors, consultants, and service providers as needed.

Why This Opportunity

This is an opportunity to have significant visibility and influence within a growing organization. Rather than inheriting a large IT department, you will have the ability to help design, build, integrate, and improve the technology environment