Associate Director, Federal Civilian Services

Guidehouse; Arlington (VA); On-site; USD 170,000 - 230,000; Full time

Job summary

Guidehouse is seeking an Associate Director to lead and contribute to large-scale Federal managed services and consulting engagements in the Washington, DC area. You will drive service delivery, operational performance, and workforce management to support diverse federal programs.

Responsibilities include improving operations across agencies, implementing scalable models, and aligning with PMO frameworks. Travel up to 25% and residence near Arlington required.

Qualifications

• Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust.
• Bachelor’s Degree from an accredited college/university.
• Seven (7+) years of post-graduation consulting experience in federal, state, or local government.
• Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel.
• Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.
• Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.
• Ability to travel.
• Must reside within 50 miles of the Guidehouse Arlington Office with a requirement to work in the office at least three days per week.

Responsibilities

• Lead and contribute to large-scale Federal managed services and consulting engagements supporting 25 to 200+ personnel.
• Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.
• Support BPO, shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.
• Oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions.
• Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.

Skills

Service delivery

Operational transformation

Workforce optimization

Performance improvement

Federal programs

SLA management

Travel readiness

Education

Bachelor’s Degree

PMP certification

Lean Six Sigma certification

CSM certification

Job description

Guidehouse is seeking an Associate Director to lead and contribute to large-scale Federal managed services and consulting engagements in the Washington, DC area. You will drive service delivery, operational performance, and workforce management to support diverse federal programs.

Responsibilities include improving operations across agencies, implementing scalable models, and aligning with PMO frameworks. Travel up to 25% and residence near Arlington required.