Federal Civilian Agencies Associate Director

Dovel Technologies, Inc; Arlington (VA); On-site; USD 170,000 - 230,000; Full time

Job summary

Guidehouse is seeking an Associate Director to lead and contribute to large-scale Federal managed services and consulting engagements in the Washington, DC area. You will drive service delivery, operational performance, and workforce management to support diverse federal programs.

Responsibilities include improving operations across agencies, implementing scalable models, and aligning with PMO frameworks. Travel up to 25% and residence near Arlington required.

Qualifications

• Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust.
• Bachelor’s Degree from an accredited college/university.
• Seven (7+) years of post-graduation consulting experience in federal, state, or local government.
• Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel.
• Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.
• Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.
• Ability to travel.
• Must reside within 50 miles of the Guidehouse Arlington Office with a requirement to work in the office at least three days per week.

Responsibilities

• Lead and contribute to large-scale Federal managed services and consulting engagements supporting 25 to 200+ personnel.
• Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.
• Support BPO, shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.
• Oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions.
• Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.

Skills

Service delivery

Operational transformation

Workforce optimization

Performance improvement

Federal programs

SLA management

Travel readiness

Education

Bachelor’s Degree

PMP certification

Lean Six Sigma certification

CSM certification

Job description

## Federal Civilian Agencies Associate DirectorApplylocations: US - VA, Arlingtontime type: Full timeposted on: Posted Todayjob requisition id: 42866**Job Family:**Management Consulting**Travel Required:**Up to 25%**Clearance Required:**Ability to Obtain Public Trust**What You Will Do:*** Lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel.* Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.* Support business process outsourcing (BPO), shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.* Oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions.* Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.**What You Will Need:*** Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY preferred.* Bachelor’s Degree from an accredited college/university.* Seven (7+) plus years of post-graduation consulting experience in federal, state, or local government.* Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel.* Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.* Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.* Ability to travel.* Must reside within 50 miles of the Guidehouse Arlington Office with a requirement to work in the office at least three days per week.**What Would Be Nice To Have:*** Experience leading Federal managed services, BPO, or outsourcing programs.* Experience supporting customer operations, contact centers, shared services, or loan servicing environments.* Experience in financial management, accounting operations, or back-office processing organizations.* Experience establishing or leading service management offices (SMOs) or enterprise PMOs.* PMP certification.* Lean Six Sigma certification.* Certified ScrumMaster (CSM) certification.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave and Adoption Assistance* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Student Loan PayDown* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program* Mobility Stipend**About Guidehouse**Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.*Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.*### About UsGuidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. **guidehouse.com**